Customer Engagement Manager

No Relocation Assistance Offered
Job Number#174816 - Buenos Aires Buenos Aires Argentina

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

About the Role

Are you a strategic supply chain leader ready to bridge the gap between logistics operations and commercial growth As our Customer Engagement Manager in Buenos Aires you will orchestrate our regional CS&L ecosystem transforming traditional customer service into collaborative partnerships with global accounts. You will champion the end-to-end supply chain strategydriving order fulfillment excellence minimizing the total cost-to-serve and leading a high-performing regional team that integrates operations with advanced Data AI & Analytics (DAIA) capabilities. If you are an empathetic negotiator ready to align joint business plans and deliver high-visibility value this stage is yours!

Responsibilities

• Strategic Client Collaboration: Lead collaborative Supply Chain initiatives and Joint Business Plans (JBP) with key accounts participating in Top to Top executive meetings to align business strategies and drive mutual growth.

• Operational & Cost Excellence: Oversee regional order fulfillment processes to ensure top-tier customer service KPIs while actively expanding the cost-to-serve model implementing efficient minimum order quantities and reducing total logistics costs.

• Cross-Functional & CDT Leadership: Guide cross-functional Customer Development Teams (CDT Logistics) and collaborate with Transport and Warehouse operations to optimize responsiveness inventory availability and demand planning accuracy.

• Data AI & Innovation: Direct the regional End-to-End Data AI & Analytics (DAIA) team leveraging Point of Sale (POS) data and digital tools to future-proof supply chain processes and achieve Funding the Growth (FTG) efficiencies.

• Talent Development: Foster a high-performing customer service organization by setting clear goals driving the performance management process providing continuous coaching and managing individual development plans.

Required Qualifications

• Bachelors degree in Industrial Engineering Business Administration Supply Chain or a highly related field.

• At least 3 years of proven experience in similar leadership roles within Customer Service Sales or Logistics Operations.

• Advanced / Fluent English proficiency.

• Strong proficiency in SAP and enterprise management systems.

• Advanced management of digital workspace tools (Microsoft Office Suite/Excel/PowerPoint and Google Workspace).

Preferred Qualifications

• Strong background in customer development commercial management and financial acumen within the CPG/FMCG industry.

• Deep functional and technical knowledge of end-to-end supply chain processes including demand planning inventory control warehousing and transportation management.

• Proven track record leading customer supply chain collaboration initiatives and managing client relationship negotiations.

• Robust team-building capabilities with experience leading digital transformation and analytics (AI/Data) workforces.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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