Client Service Representative
Job Location:
San Rafael - Argentina
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
World Class Medicine.
Purpose-Driven Partnership.
Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals open 24/7/365 and staffed by board-certified specialists create a collaborative environment where you can work alongside like-minded caring professionals. If youre passionate about veterinary medicine this is your chance to thrive in a dynamic high-quality setting.
At Veritas Veterinary Partners our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals aligning with your unique goals and medical standards. Veritas founded by Thomas Scavelli DVM DACVS is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care we bring together highly trained veterinarians technicians and teammates committed to our patients well-being.
We believe in Truth in Medicine and Trust in Partnerships ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.
PESCM located in San Rafael is the only 24/7 veterinary hospital in Marin County with specialties in Internal Medicine Surgery Neurology Cardiology Urgent Care Emergency Radiology and Critical mission is to serve pets and people by continually pushing to improve our medicine our service our communication and ourselves.
We are not your typical veterinary hospital. PESCM is run by managers who have been with the hospital for a decade or more all promoted from are former nurses and client service staff who understand what employees need because weve been there ourselves: predictable schedules regular time off competitive pay generous benefits and a nurturing yet professional environment that fosters your growth and know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine where the only way to combat compassion fatigue is to take care of each another.
As a Client Service Representative you will be responsible for client service as your top priority including but not limited to:
- Welcome our clients in a friendly helpful and compassionate manner
- Keeping clients informed of their pets appointment journey from start to finish from check in to discharge including collecting records medical histories intake information creating and delivering estimates collecting deposits finalizing invoices preparing medications and supplies for discharge and delivering discharge information as appropriate
- Prepare and review medical records accurately and completely
- Educate and advise clients regarding PESCMs services and practices
- Process invoices and payments accurately
- Assist with other administrative duties such as scanning faxing and emailing
- Keep lobby clean and inviting
- Minimum of 1 year of experience working in emergency & specialty veterinary hospital setting strongly preferred with experience with animal handling
- Strong communication skills verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
- Ability to multi-task with high decision quality/priority setting in a chaotic environment with completing needs
- Ability to be compassionate at all times with upset and worried clients
- Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues clients and community is required.
- Positive outlook and ability to work well in a collaborative environment.
- Take the initiative to complete downtime tasks
- Excellent communication and organizational skills are required and the ability to deliver exceptional client service is expected
- Experience with Ezyvet and Smartflow preferred
- Honesty integrity and a desire to learn and have fun!
- Friday through Sunday 8:00pm 6:30am
- Tuesday through Thursday possibility of Saturdays day shift
$25.00 - $28.00/hr based on experience
Sign On Bonus: $1000
- Highly competitive salary based on experience
- Mental health support with Talkspace
- Continuing education support with CE allowance and PTO
- Reimbursement of membership and licensure fees
- 401k retirement plan options with company match
- Medical vision and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off and time to enjoy it!
- Double pay for holidays
- Commuter benefits
- In-house fun committee
1 Thorndale Drive San Rafael CA 94903
Base Pay
$25 - $28 USD
Veritas Veterinary Partners is an equal opportunity accordance with the requirements of all applicable federal state and local laws we welcome and encourage diversity in the workplace regardless of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other legally protected must be authorized to work in the U.S. All current positions require the ability to speak read and write English proficiently. Additional fluency in other languages is preferred but not required.
For CA applicants please visit our
Required Experience:
Unclear Seniority
About Company
By providing cutting-edge resources, respecting the unique identity of each practice, and fostering knowledge sharing and fellowship among veterinary professionals, we empower and expand exceptional care.
