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Business Continuity Associate
Job Location:
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 August 2026 (30+ days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Why Join dLocal
dLocal is the financial infrastructure powering global commerce in the worlds fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60 countries across emerging marketsmoving money where others see complexity. We dont just process payments; we are architects of payment ecosystems and partners in our customers expansion. Youll work alongside 1300 teammates from 40 nationalities and tackle global challenges from day one.
Whats the opportunity
As our Business Continuity Associateyou will be the local execution arm of the Operations team ensuring rapid and effective resolution of daily operational issues at both the market and customer level. You will leverage your market-specific expertise and time-zone alignment to protect the merchant experience and maintain operational continuity. Collaborating closely with internal teams and external stakeholdersincluding processors acquirers card networks APM providers and issuersyoull ensure operations run smoothly and efficiently.
What will I be doing
- Triage own and resolve operational incidents end-to-end; provide clear timely updates to stakeholders.
- Engage directly with processors and partners to manage day-to-day operations escalate issues and remove technical/business blockers.
- Provide hands-on merchant support and go-live readiness (credentials testings and required tasks) including hypercare during launches.
- Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
- Perform root-cause analysis document incidents and resolutions (e.g. in Jira) and feed learnings back to teams and partners.
What skills do I need
- 24 years in payments/fintech operations incident management processor/partner support or merchant operations.
- Familiarity with payment operations and ecosystem (processors acquirers APMs card schemes; credentials SLAs settlements/reconciliations).
- Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.
- Excellent communication and stakeholder management; customer-centric calm under pressure and action-oriented.
- Proficiency with Excel/Sheets and ticketing/documentation tools (e.g. Jira); analytical mindset.
- Ability to operate across time zones and manage multiple priorities with high attention to detail.
- Bachelors degree in Business Engineering Economics or related field; fluency in English (additional languages a plus).
- Experience working with AI tools or automations is considered a plus.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
