Aquiva Salesforce Service Delivery Manager

Location: Argentina Uruguay or Colombia fully remote

Team: Aquiva Engineering

Type: Full-time

English: C1 you are the clients single point of contact

You will own the end-to-end support operation for a Salesforce managed-services account with a support team reporting to you from day one.

That means owning the process not just the queue: work delivered professionally a client who always knows where things stand and a support system that gets smarter over time instead of just staying afloat. It is a leadership role and you will still step into execution when the team needs it.

• Own the queue and the SLAs. Triage by complexity and priority catch what is at risk of breaching and coordinate to resolve it.

• Be the quality gate. Every client-facing message goes out technically sound and professional.

• Govern scope and billing. Nothing starts without being scoped estimated and approved. Report hours worked against hours approved so the client gets no surprises.

• Be the single point of contact. Priorities status risks and a weekly queue-health report.

• Build the team and the knowledge base. Lead and mentor the L1/L2 bench hand execution over to them and attack root causes instead of symptoms.

• 3 years in Salesforce delivery support or administration owning a client relationship.

• Salesforce knowledge on the configuration side: objects automation permissions data model releases. Not a developer but able to scope work and challenge an estimate.

• Hands-on experience with a ticketing platform and SLA management.

• Demonstrated process ownership. You have written the process not just followed it.

• Excellent written English and the confidence to be the clients single point of contact.

• Salesforce certifications: Administrator Advanced Administrator Platform App Builder Business Analyst

• Consultancy or managed-services experience including billable scope and utilization governance

• Experience leading a small delivery team

• Release management in a managed-package or multi-org context

• Co-working spaces and offices for collaboration

• Team activities

• Flexible PTO policy

• Healthcare

• Paid sick leaves parental leaves and volunteer days