Americas Learning Projects Specialist Supervising Associate EY Global Delivery Services

The opportunity

As anAmericasLearningProjects Specialist SupervisingAssociateyoullprovide advanced operational process and technology support to learning projects or programs. This includes managing and consulting on learning design and development projects enhancing service quality and driving continuous improvement initiatives. With a solid understanding of project management and technology you willmonitorand recommend enhancements to the learning experience for our people and key stakeholders.

Your key responsibilities

• Support project management efforts for a portfolio of less complex learning projects or programs whileassistingsenior team members with larger projects

• Create andmaintainproject/program documentation including project plans and timelines

• Communicate progress barriers risks and benefits to team members andstakeholdersto ensure project success

• Provide process support for changes in technologies including deployment support and IT interaction

• Offer operational reporting and analysis

• Respond to the needs of managers sponsors and stakeholders

• Develop and apply knowledge of user experience to create impactful solutions for learners and stakeholders

• Support reporting maintenance processes and communication efforts related to learning projects

Knowledge and Skills Requirements

• Strong spoken and written English skills to work in an international environment

• Strong organization timemanagementand prioritization skills

• Strong communicationand collaboration skills work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment

• Intermediate to advancedproficiencyin Microsoft Office 365 suite

• Experience with AI tools such as Microsoft Copilot

• Ability to review and summarize data points

• Ability to solve problems make recommendations and present solutions to team members

• Strong organizational skills to schedule execute and complete tasks often delivered in quick succession

• Ability to learn new processes and skills quickly

• Ability to prioritize tasks

• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way with exceptional quality

• Commercial acumen and business awareness

• Ability to learn new processes and skills quickly

• Proactive problem solver with solutions mindset

Additional Skills

• Intermediate knowledge of Microsoft Excel would be a great advantage (e.g. Pivot Tables Formulas Formatting Data Cleaning etc.)

• Knowledge of learning development processes and standards

• Knowledge and hands on experience of ServiceNow and SuccessFactors

Other Requirements

• Flexibility in working hours to accommodate multiple time zones as needed

• This role requires to support the US time zone

• May need to work extra hours to meet special customer requirements

Job Requirements

Education

• Bachelors degree in business or HR related discipline. Preference will be given for those with Learning Specializationand/or experience.

Experience:

• Experience working in a professional services or corporate environment

• Experience working in learning and development is preferred

• Working in international and diverse environments

• 5 years work experience preferred