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1643 IT SERVICE DESK TECHNICIAN
Job Location:
Job Location:
Buenos Aires - Argentina
Monthly Salary:
ARS 2500 - 2500
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Proactive Engineer is responsible for monitoring maintaining and improving client IT environments through proactive audits system-generated alerts and preventative remediation. This role focuses on identifying and resolving potential issues before they impact users ensuring infrastructure stability across multiple client environments and reducing recurring incidents in managed IT settings.
Responsibilities:
Monitor system-generated alerts and proactively address infrastructure and network issues
Conduct regular standards-alignment audits across client environments
Identify document and track remediation tasks until resolution
Perform root cause analysis on recurring system and network issues
Support and troubleshoot networking components including switches access points and wireless connectivity
Identify wireless coverage issues such as dead zones and assist with resolution planning Maintain accurate and up-to-date technical documentation
Prepare audit findings and performance insights for Quarterly Business Reviews (QBRs) Collaborate with internal teams to improve stability reduce reactive ticket volume and prevent repeat issues
Requirements
Experience in Level 2 IT support infrastructure support or a proactive monitoring role
Hands-on experience troubleshooting networking components such as switches and access points
Strong understanding of wireless networks connectivity issues and basic network architecture
Experience performing root cause analysis for system and infrastructure issues
Experience working in Microsoft-based environments
Ability to support and prioritize work across multiple client environments
Strong verbal and written English communication skills for client-facing interactions
Proactive mindset with a focus on prevention ownership and continuous improvement
Required Skills:
Experience in Level 2 IT support infrastructure support or a proactive monitoring role Hands-on experience troubleshooting networking components such as switches and access points Strong understanding of wireless networks connectivity issues and basic network architecture Experience performing root cause analysis for system and infrastructure issues Experience working in Microsoft-based environments Ability to support and prioritize work across multiple client environments Strong verbal and written English communication skills for client-facing interactions Proactive mindset with a focus on prevention ownership and continuous improvement
Required Education:
Ingeniero de Sistemas
