1631 PRODUCT SUPPORT SPECIALIST

The Product Support Analyst is a hybrid role responsible for supporting internally developed software products across multiple areas including customer support quality assurance testing and product operations. This individual will work closely with internal teamsparticularly developers and product stakeholdersto ensure product stability quality and continuous improvement in a fast-paced growing environment.

Responsabilities: Product Support & Customer Assistance Troubleshoot application issues by analyzing system behavior data and user workflows. Act as a liaison between end users and development teams clearly documenting and communicating issues enhancements and feedback. Quality Assurance & Software Testing Perform quality assurance testing in a product development environment including: Release testing for new features and enhancements Regression testing to ensure existing functionality remains stable Develop execute and document test cases and test results. Identify defects validate fixes and ensure issues are resolved before production releases. Product Operations & Monitoring Monitor product health using dashboards logs and alerts to proactively identify issues. Support day-to-day product operations ensuring system availability and performance. Collaborate closely with developers and product teams to investigate root causes and recommend improvements. Assist with operational processes related to deployments updates and system changes. Cross-Functional Collaboration Work across multiple applications and focus areas shifting priorities as business needs evolve. Participate in team discussions stand-ups and operational reviews. Contribute to documentation knowledge bases and process improvements.