Sasha Sharma

Revolutionized the digital cheque payments system at the country level by enhancing people’s ease of doing business and increasing data security (encryption, tokenization, and validation).
Utilized advanced data analysis techniques to gather insights and support decision-making in the enhancement of the digital cheque payments system.
Applied business process modeling and analysis skills to identify areas for improvement in the existing system.
Employed UML notations to create data flow diagrams, use cases, sequence, and activity diagrams for system understanding.
Conducted thorough requirement elicitation sessions with stakeholders to capture business, system, and functional requirements.
Produced comprehensive documentation such as Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
Employed Microsoft Excel for categorizing reports and creating pivot tables to present data effectively.
Utilized SQL for data manipulation, assessment, and analysis to infer project's business requirements.
Proficient in Agile and Waterfall methodologies, aligning project approach with organizational needs.
Implemented Jira as a central project management tool for tracking tasks, issues, and project progress.
Created and managed user stories, epics, and sprint planning within Jira to facilitate agile project management.
Conducted GAP analysis to identify the shortfalls of the existing business processes and implemented process improvement initiatives across the business model.
Enhanced risk management through Archer modules, mitigating potential threats proactively.
Implemented access control measures using Archer modules, ensuring data security.
Elicited business, system, and functional requirements to create artefacts like Business Requirement Document (BRD) / Functional Requirement Documents through workshops with various stakeholders.
Identified Use Cases and developed Use Case Diagram and Activity Diagrams using tools like Visio.
Created wireframes using Balsamiq for better visualization and understanding of the software solution.
Assisted Project Manager in managing all aspects of software development life cycle (SDLC) from project planning and business requirements analysis to post-implementation support.
Facilitated Product Owner with backlog grooming, User Stories & EPICs development and prioritization.
Undertook strategic options and assessments work to develop responses and options to respond to regulatory change, in collaboration with Business stakeholders.
Participated in testing activities including test strategy and planning, raising defects, creation of test cases, test conditions, managing variances and attaining signoff on individual system components.
Supported and guided QA team in writing test cases and tested the application for UAT to verify that all requirements were addressed by using requirement traceability matrix (RTM).
Analyzed complex business requirements, identifying key insights to inform strategic decision-making processes.
Meticulously documented business requirements, fostering clarity and transparency throughout project lifecycles.
Led & facilitated workshops with various stakeholders, to gather business requirements and map existing and future business processes for TD Bank’s online Banking portal.
Utilized Microsoft Excel to categorize up-gradation reports into a detailed pivot table and pivot chart to present to stakeholders in migration project.
Apply strong analytical skills to diagnose issues and enhance system functionality effectively.
Ran SQL codes to assess, clean, validate and analyze large data sets to infer project’s business requirements and transferred to development team.
Constructively challenged the status quo and promoted changes to improve operational efficiency and adhere to global standards of regulation.
Utilized data visualization tools such as Power BI and Tableau to make clear and concise visual representation for executive reporting.
Ensured effective implementation of agile process by performing project manager’s responsibilities
Created data flow diagrams, use cases, sequence, and activity diagrams with UML notations to show how info is processed and stored in the system.
Supported Project manager in identifying key risks which could impact the requirements and the overall project and created effective mitigation plans to address those risks and issues.

Utilized advanced data analysis techniques to gather insights and support decision-making in the enhancement of the
digital cheque payments system.
 Applied business process modeling and analysis skills to identify areas for improvement in the existing system.
 Employed UML notations to create data flow diagrams, use cases, sequence, and activity diagrams for system
understanding.
 Conducted thorough requirement elicitation sessions with stakeholders to capture business, system, and functional
requirements.
 Produced comprehensive documentation such as Business Requirement Documents (BRD) and Functional

Requirement Documents (FRD).
 Employed Microsoft Excel for categorizing reports and creating pivot tables to present data effectively.
 Utilized SQL for data manipulation, assessment, and analysis to infer project's business requirements.
 Proficient in Agile and Waterfall methodologies, aligning project approach with organizational needs.
 Implemented Jira as a central project management tool for tracking tasks, issues, and project progress.
 Created and managed user stories, epics, and sprint planning within Jira to facilitate agile project management.
 Conducted GAP analysis to identify the shortfalls of the existing business processes and implemented process
improvement initiatives across the business model.
 Enhanced risk management through Archer modules, mitigating potential threats proactively.
 Implemented access control measures using Archer modules, ensuring data security.
 Elicited business, system, and functional requirements to create artefacts like Business Requirement Document
(BRD) / Functional Requirement Documents through workshops with various stakeholders.
 Identified Use Cases and developed Use Case Diagram and Activity Diagrams using tools like Visio.
 Created wireframes using Balsamiq for better visualization and understanding of the software solution.
 Assisted Project Manager in managing all aspects of software development life cycle (SDLC) from project planning
and business requirements analysis to post-implementation support.
 Facilitated Product Owner with backlog grooming, User Stories & EPICs development and prioritization.
 Undertook strategic options and assessments work to develop responses and options to respond to regulatory change,
in collaboration with Business stakeholders.
 Participated in testing activities including test strategy and planning, raising defects, creation of test cases, test

Mapped existing business processes related to fraud detection and loss mitigation.
Translated business requirements into user stories and acceptance criteria for agile development.
Analyzed historical fraud data to identify patterns and trends.
Created comprehensive process flow diagrams using Microsoft Visio to visually represent the end-to-end workflow of the fraud mitigation project.
Developed entity-relationship diagrams to assist in the design and understanding of database structures.
Designed relational databases to store and retrieve relevant information for analysis and reporting.
Generated ad-hoc reports and queries to meet the information needs of the Fraud and Risk Management team.
Analyze problems, identify root causes, and develop solutions for efficient system enhancement.
Ensured alignment between process diagrams and the functionalities implemented in the web portal.
Utilized Archer modules for compliance tracking, ensuring adherence to regulatory standards.
Streamlined incident management workflows with Archer modules, minimizing response time.
Leveraged insights to inform the design of real-time analytics features for proactive fraud detection.
Addressed potential resistance to change by proactively communicating with stakeholders about the benefits of the new web portal.
Collaborated with stakeholders to refine and prioritize business requirements, optimizing project outcomes.
Employed agile methodologies to adaptively manage evolving business requirements throughout project iterations.
Assisted in developing training materials and facilitating user training sessions.
Produced comprehensive documentation, including Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
Collaborated with technical teams to optimize data integration processes for efficiency.

Gathered historical data pertaining to India Post package delivery including metadata and processes for obtaining the data.
Held discussions to understand all logical inputs, processes, and outputs for the delivery time prediction algorithm.
Derived and documented business and functional requirement specifications based on agreed-on to-be system workflows.
Derived detailed technical process flows process flows to document all inputs, processes, and outputs.
Derived detailed testable RTM (Requirements Traceability Matrix) artifacts based on identified functional requirements.
Led efforts to transition baselined requirements into software modules providing traceability to each RTM artifact.
Coordinated write up of integration requirement pertaining to inbound and outbound flows to other systems.
Coordinated QA efforts to test each RTM artifact.
Testing involved simulating live delivery of packages at specific day times and verifying that system was able to predict delivery time on all delivery points in the route.
Wrote all UAT test script (scenarios) tying each test script to identified RTM artifact.
Expertise in identifying root causes of problems and devising strategic solutions for system improvement.
Managed team efforts for ETL (Extract, Transform and Load) data warehouse data extraction and pull into the prediction tool.
Documented all testing documentation; test plans (manual) and test scripts (both manual and automated)
Used load and mercury test tools to achieve the automated testing goals.
Worked heavily with end users (delivery men and women) to test the live system and accommodate their delivery prediction expectations.
Coordinated all ServiceNow Change Management ticketing efforts necessary for implementing all the software module changes.

Played a pivotal role in optimizing the online mortgage processing system, streamlining operations, and ensuring compliance with regulatory standards.
Identified and managed issues and risk and recommending controls to mitigate them.
Reviewed and analyzed operations quality and change requests to improve the online mortgage processing system.
Worked along the underwriting team to help the loan process from start till disbursement.
Ensured compliance with all federal, state, and internal policies and regulations, such as RESPA, TILA, and Fair Lending Act.
Collaborated with loan processors, underwriters, and other departments to expedite loan closings and resolve any issues or discrepancies.
Provided customer service by effectively communicating with borrowers, real estate agents, and other parties involved in the mortgage process.
Conducted regular training sessions for loan officers and processors to enhance their knowledge of underwriting guidelines and regulatory requirements.
Processed mortgage loan applications, gathered necessary documentation, and guided borrowers through the application process.
Conducted preliminary assessments to determine borrower eligibility and financial viability.
Analyzed borrowers credit worthiness, income, assets, and property valuations to assess loan risk.
Adhered to underwriting guidelines, regulatory requirements, and internal policies when evaluating loan applications and making approval decisions.
Ensured all loan documentation, including income verification, tax returns, bank statements, and property appraisals, was accurate, complete, and compliant with lending regulations.
Identified any discrepancies or red flags that may require further investigation.