وظيفة في إدارة خدمة العملاء في رام الله

Administration on E-Payment projects systems (ATM, POS, E-Wallet, Mobile App,etc...) Contribute to develop, manage, test, and install the e-payment systems to ensure they are meet all technical and business requirements. Supervising the payment systems and their settings to ensure المزيد...

Receiving subscribers' calls, answering their inquiries and processing their requests, whether they are individuals or companies, with high efficiency and professionalism. Ensure that subscribers' requests are accurately understood and verified according to the applic المزيد...

Forming positive relationships when dealing with all customers, preserving work etiquette in a professional and friendly manner, and making customer satisfaction a priority. Using knowledge in order to register and solve subscribers’ problems, by referring to the information المزيد...

Lead the regular review and updating of the CLA Framework and Plan for the project, in close collaboration withtheMSD Leads and Programme Director. Guide and facilitate collaboration with/across key stakeholders to regularly identify and capture lessons learned from the implementat المزيد...

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution. Work out strategies of engagement to increase renewals and reduce down-sales Identify and assess customer needs to achieve satisfactio المزيد...

Proficiency of the English language written and spoken. Attention to detail. Organization. Strong communication skills. Strong ability to work under pressure and volume. Good Computer, skills and knowledge of email and basic software’s (Voice / IP Phones/Faxes). MS offic المزيد...

Systems support: Entering and updating data related to customers/suppliers/employees/new items. Follow-up to update and create offers submitted to customers. Follow up on any technical problems with the delegates regarding the devices supporting the orders. Program management fr المزيد...

Bachelor’s degree in Engineering, Computer/Data Science or a GIS-related field is required Have at least 5 years of professional experience in the application and practices of GIS for planning, analysis, design and management of spatially and non-spatially distributed databas المزيد...

Executing customer service operations order pricing Make the necessary reports Strengthening the relationship between the company and the customer Submitting the necessary suggestions to raise the service Preparing a list of orders and resolving them with customers Issuance of المزيد...

Ensuring that a detailed account is maintained in respect of each procurement of goods and consultant services; Ensuring prompt action with regard to payments on expenditures incurred with respect to the ECD project and SERATAC, including the preparation of withdrawal applications; المزيد...

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution. Work out strategies of engagement to increase renewals and reduce down-sales Identify and assess customer needs to achieve satisfactio المزيد...

Data entry and upkeep of user/customer database Registration and activation of new electricity meters Management of user payments (energy, water, internet) Coordination with and visiting vending points throughout the West Bank Writing reports and financial summaries

Promotion and field marketing for Vitas Palestine products. Fill out loan applications Financial analysis of loans offered Implementation of field visits for project loan applications Continuous follow-up with customers before and after the loan is granted Full knowledge of all المزيد...

Bachelor degree or equivalent in Bachelor’s degree in a relevant area, e.g. Development Studies, Social/ Political Sciences, Economics or area related to Monitoring and Evaluation; Coordinate schedules among executive team members and plan the logistics of each meeting Recr المزيد...

Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about ne المزيد...