UX Researcher (Viator)

Are you energized by meeting new people? Do you love travel? Why not combine those passions by working with Viator, the world s leading platform for tours and experiences? Viator is a growing platform within the Tripadvisor family, focusing on delivering memorable, exciting tours and experiences around the world.

Viator s research team seeks an experienced researcher to work on projects across the Viator business with a focus on Product UX. Research projects range from exploratory to evaluative, from focus groups to usability testing. You will be working with a cross-functional team working on the mobile app and website.

The right candidate will be experienced in qualitative methods such as focus groups, in-depth interviewing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate.

This role is available to hire in our Oxford or London UK office.

What you ll do:

• Actively participate in cross-functional team discussions to identify and define end-to-end user flows between the website and the mobile app
• Be the research team expert on technology to conduct usability tests on mobile apps (iOS and Android), both in-lab, and remote
• Define research strategy and manage multiple projects across a variety of methodologies
• Design from scratch and conduct qualitative studies (usability studies, click-tests etc.), analyze data, and share findings
• Create and field surveys, analyze responses, and report findings
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
• Maintain ongoing research initiatives including projects with external research vendors
• Communicate research findings internally in clear and compelling ways
• Work cross-functionally with design, analytics, and product management leadership

What we are looking for?

• Minimum BA/BS degree in psychology, communication, statistics or other related field
• Advanced degree in HCI or other behavioral or social sciences a plus
• 5+ years of professional applied research experience
• Extensive experience with qualitative research methods
• Experience with conducting usability testing on mobile apps (iOS and Android) and an understanding of current technologies
• Experience with quantitative research methods (e.g. surveying) and basic statistics
• Experience working with social media and/or social network sites
• Detail oriented and able to manage multiple projects simultaneously
• Ability to present clear results
• Ability to ask, and answer, meaningful and impactful questions
• Excellent verbal and written communication skills
• Speaking French and/or German is a plus

We strive to create an accessible and inclusive experience for all candidates.