Trainee

Job Title: Trainee/ Executive / Sr. Executive

Function: IDE (Insurance desk Expert)

• To interact with hospital insurance patients.
• Create whatsapp groups to provide/share information.
• Collecting necessary documents from Patient /Hospital.
• Coordinate with internal medical and Ops team for initial approval.
• Cross checking the files before sharing with the approval team.
• Educating patients about deduction.
• To create awareness about reimbursement claims. (Pre & Post Hospitalization)
• Collecting claim support documents from the patients / hospitals & coordinate with backend team to ensure smooth transfer of data to the TPA/Insurance company.
• Efficiently and effectively handle grievance / issue raised by hospital staff & patients escalate issue to the team leader as necessary.
• Followup and provide Updates to the clients
• Efficiently and effectively handle grievance / issue raised by hospital staff & patients escalate issue to the team leader Regional Manager Claims Assistance Manager Operations and Business Head as necessary.

Qualifications & Skills.

• Any Graduation / Post Graduation
• Should have good listening & analytical skills
• Excellent interpersonal & communication skills

Additional Skills.

• Strong verbal skills
• Strong problemsolving skills and enthusiasm for new tasks and challenges
• Relationship building skills.
• Ability to multitask and prioritize with a strong work ethic and attention to detail
• Ability to operate with a high level of confidentiality and professionalism

communication skills,analytical skills,self-confidence,hospitals,confidentiality