The Burman Hotel Manager

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive soontobeopen inviteonly members Club a boutique hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.

With a mobilefirst customerfocused approach and fun and exhilarating gameplay Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means were all about building relationships for the longterm and creating personalised exceptional experiences worthy of a story. We are always open to people who share this vision are happy to disrupt the status quo and committed to realising this potential.

Purpose of the role:

As the Hotel Manager of our Burman Hotel you will provide an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations taking ownership and ensuring queries and issues are resolved on the first contact.

As the Hotel Manager your role will also be to ensure that the longterm and shortterm goals of all departments of the Burman Hotel are met. You will be directing and managing all Department Heads so that operations in all departments will provide efficient prompt seamless and proactive service to all our customers maximizing hotel revenues and guest satisfaction.

Key responsibilities:

• Make Our Clients Feel Exclusive: Lead and inspire a team dedicated to exclusive services for elite and regular clients.
• Monitor and adopt cuttingedge hotel industry trends for The Burman Hotel.
• Enhance customer experience by refining current processes for seamless service.
• Foster positive employee relations motivate and challenge staff.
• Engage in recruitment to ensure toptier talent acquisition in hospitality.
• Identify and implement employee development and training for superior guest service in collaboration with People Partner.
• Strategize and execute The Burman Hotels business plans and budgets for assured profitability.

Daily Duties:

• Direct department heads ensuring goal achievement. Hold regular staff meetings.
• Review daily arrivals highlighting VIPs and special guests to staff.
• Inspect hotel property for upkeep and recommend maintenance or repairs.
• Manage departmental costs and budget alignment.
• Oversee purchasing for quality and costefficiency.
• Master hotels emergency procedures.
• Ensure safety and compliance with regulations to protect people and property.

Key Skills & Expectations:

• Innate customercentric focus. Customercentric approach is in your DNA.
• Proven experience in luxury hospitality service especially with highnetworth individuals and VIPs.
• Deep understanding of luxury lifestyles and trends.
• Leadership prowess in elite customer service settings.
  
• Strong communication and interpersonal skills for elite client interaction.
• Proficient in socializing and quickly building rapport.
• Excellent multitasking organizational and attentiontodetail abilities.
• Agile thinking in highpressure situations.
• High discretion and integrity in managing confidential information.
• Language skills: Proficiency in English required. Knowledge of Estonian is advantageous.
• Willingness to work flexible hours and travel to accommodate the needs of elite clients.
• Indepth knowledge about Tallinn as a destination and eagerness to learn about other Bombay Collection venues.

Why join Bombay

Here at Bombay we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is set to be as exceptional as the worldclass offerings we pride ourselves on.

We focus on your mental and physical wellbeing:

• We celebrate together. In addition to annual holiday a birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Means to focus on your wellbeing via a monthly sports compensation with Stebby 3 health days per year private health insurance with Confido and mentalhealth support through Siffi.
• Paid sickleave from the 2nd day.
• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings).
• Opportunity to invest in the Groups own venture fund Yolo Investments.
• Most legendary events and networking opportunities with colleagues.
• A comfortable and contemporary office in the heart of the city with plenty of fruits snacks drinks and good vibes.
• Free parking at the office.