Technical Support Specialist

Our client, the world s leading inspection, verification, testing and certification company, is looking for their TECHNICAL SUPPORT SPECIALIST

A member of the IT Data Center Team, the selected candidate will be part of a team of IT specialists in charge of managing the company s local IT Data Center operating 24x7 hosting business critical applications used by the companys affiliates worldwide.

Technologies used:

Enterprise Server OS: Microsoft Windows Server, Linux systems

Storage Solutions: IBM Storwize

Virtualization: VMWare vSphere

Web Application Services: Microsoft IIS

Enterprise Monitoring Tools: Nagios, VMWare Operations Manager

Backup Solution: Symantec NetBackup

NAC and Policy Compliance: Forescout

Network solutions: Cisco routers and switches

Working in shifts covering 24x7 IT operation

Server provisioning, setup and configuration

Perform system monitoring & troubleshooting

Manage print queues

Storage & LUN management

Virtual server management

Requirements

Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree

Experience/Technical Knowledge:

At least 2 years of practical experience in running complex IT infrastructures

Microsoft server Certification an advantage

Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven

Enjoy sharing knowledge & experience with others

Enjoy working in a team

Can take initiative

Experience in working in a multinational environment

Hardware:

X86_64 server architectures (Intel, AMD)

Network technologies and architecture

Software:

Solid working experience with Microsoft and/or Linux operating system environment

Proven expertise Microsoft IIS server web server technologies

Strong background on server virtualization technologies such as VMWare

Knowledgeable in using Enterprise Monitoring tools such as Nagios and VMWare Operations Manager

Preferably with working experience on storage solutions such as IBM Storwize, and backup solutions such as Symantec NetBackup

Networking:

Practical experience in using TCP/IP, DNS, DHCP, proxies, firewalls

In addition, some or all of the following skills would constitute an advantage:

RightFax software

Citrix

Relationships:

Work closely with team members

Work closely with the network and development team to identify areas for improvements (infrastructure, application performance)

IT management team: to help improve the service.

Business: regular contacts with management team and end-users

Work as project member on national infrastructure projects

Supports the following office locations: Geneva HQ, European affiliate offices, Africa / Middle East affiliate offices, Asia affiliate offices

Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree Experience/Technical Knowledge: At least 2 years of practical experience in running complex IT infrastructures Microsoft server Certification an advantage Responsible & responsive; open minded, flexible, support minded, stress resistant, tenacious, dedicated, quality & objective driven Enjoy sharing knowledge & experience with others Enjoy working in a team Can take initiative Experience in working in a multinational environment Hardware: X86_64 server architectures (Intel, AMD) Network technologies and architecture Software: Solid working experience with Microsoft and/or Linux operating system environment Proven expertise Microsoft IIS server web server technologies Strong background on server virtualization technologies such as VMWare Knowledgeable in using Enterprise Monitoring tools such as Nagios and VMWare Operations Manager Preferably with working experience on storage solutions such as IBM Storwize, and backup solutions such as Symantec NetBackup Networking: Practical experience in using TCP/IP, DNS, DHCP, proxies, firewalls In addition, some or all of the following skills would constitute an advantage: RightFax software Citrix Relationships: Work closely with team members Work closely with the network and development team to identify areas for improvements (infrastructure, application performance) IT management team: to help improve the service. Business: regular contacts with management team and end-users Work as project member on national infrastructure projects Supports the following office locations: Geneva HQ, European affiliate offices, Africa / Middle East affiliate offices, Asia affiliate offices