Technical Support Engineer

Azeus Systems Limited is looking for a Technical Support Engineer to be part of our growing team for our product suite:

1. Convene diagnose troubleshoot common problems and identify solutions to resolve system and common issues
2. Virtual AGM Platform resolve technical issues raised during live meetings and provide ad hoc support needed by the facilitation sales and deployment teams

This position requires flexibility and the ability to adapt to changing shift schedules as you may render technical support work on weekends and holidays only when necessary.

Your Profile:

• A graduate of Computer Science Computer Engineering or any course related to Information Technology Engineering and Mathematics
• At least 1 year of experience in clientfacing troubleshooting for both frontend and backend systems
• At least 1 year of experience in SQL
• At least 1 year of experience in Java and web development (JavaScript HTML)
• Knowledgeable in the whole networking stack
• Strong analytical and problem solving/troubleshooting skills
• Ability to work well and react fast under pressure
• Attention to detail
• Able to work independently
• Good written and verbal communication skills

Nice to have (knowledge or experience in):

• Experience with WAFs like F5
• Nginx
• SIEM / ELK / Prometheus stack

For a regular position. Fresh graduates or candidates with good potential but less experience are welcome to apply (we provide trainings).

Remote Work :

No