Technical Support Analyst

Tiger Eye specialises in implementing and supporting Enterprise Content Management (ECM) solutions in the Legal Banking Professional Services and other markets. As proud partners of iManage for over fifteen years we specialise in Document and Email Management with our work predominantly involving the iManage Worksite suite of ECM products. Helping clients manage their documents emails and other content we also use other software such as DocsCorp and DocAuto which we also support.

RolePurpose

Right now at Tiger Eye we are looking to hire aTechnical Support Analyst to help build and strengthen our support services. Located in our Norwichoffice the role will involve a variety of activities including some software development systems analysis and other general customer support tasks. Other project objectives will also be set from time to time to allow the role to develop further. Full onthejob and some external training will be offered.

As a Technical Support Analyst you will need the drive to go above and beyond to provide outstanding service to our customers. You will need to be a selfstarter with a positive attitude haveexcellent communication and time management skills.You will have a methodical approach with the ability to solve problems using your technical knowledge with a passion for learning and growing your technical skills.
Some of your main takes will include:

• Diagnosing issues swiftly and accurately
  
• System customisation
• Identifying and developing internal solutions
• MSSQL database analysis and development
• VBA scripting/Macro development

Essential Skills

• Outstanding customer service and call handling
• Microsoft Office Suite (Word Excel Access and PowerPoint)
• Windows Desktop Operating Systems and Windows Server Operating Systems (Server)
• Helpdesk CRM/Ticketing software

It would be really advantageous if you have an understanding of the following:

• Databases (MSSQL Server Oracle MySQL)
• WebApplication Servers (Apache IIS Tomcat XAMPP)
• Web Server Technologies (HTML CSS JavaScript JSP PHP XML XSLT)
• Exchange server (onpremise and/or Office 365)
• Programming Languages (VBA Python C#)
• Hosted RDP solutions (Nutanix Citrix Microsoft RDS)

Benefits

• Office Hours: MonFri 9am5.30pm.
• Hybrid working: 2 days in the office 3 WFH
• Holiday: 25 Days Annual leave
• Company autoenrolment pension and bonus scheme
• Holiday Buy Back Scheme
• Health care cash plan
• Wellbeing programme including an Employee Assistance Programm
• Instant access to our Benefit Hub
• Training and development programme tailored to your role and career goals