Team Leader - SAP Service Specialist

Responsibilities:

Planning implementation and monitoring of compliance with (global) processes/KPIs and procedures within ones own area of responsibility considering legal operational commercial and other framework conditions;

Close cooperation and coordination with the supervisor and the other team leaders to ensure the overarching deadline quality and cost targets;

Creation of architectural and technical framework conditions and monitoring of compliance with the set standards;

Act as the single point of contact for the keyusers and appropriate business counterparts to resolve application issues in a timely and costeffective manner on 1st and 2nd level;

Follow service and process standards in alignment with the central IT;

Execute and analyze daytoday operations support whilst constantly identifying improvement areas and actions and support their implementation

Requirements:

Strong interest in business processes and IT systems;

Training as an IT specialist or degree/technician in the IT environment 23 years work experience similar experience is a plus;

Ability to solve incidents and draw valid conclusions to identify problems on basis of collected data and given facts;

Ability to strengthen business process knowledge in peertopeer discussion with central IT and business counterparts;

Familiarity with a wide selection of business management software (CRM ERP preferred SAP etc.) and databases;

Ability to be selfdirected while working under timely pressure;

Ability to work with different international cultures;

Willingness to spend longer periods of time in Germany for education and training reasons;

Strong communication (both written and verbal) skills in English and/or German.