صاحب العمل نشط
Responsibilities:
Planning implementation and monitoring of compliance with (global) processes/KPIs and procedures within ones own area of responsibility considering legal operational commercial and other framework conditions;
Close cooperation and coordination with the supervisor and the other team leaders to ensure the overarching deadline quality and cost targets;
Creation of architectural and technical framework conditions and monitoring of compliance with the set standards;
Act as the single point of contact for the keyusers and appropriate business counterparts to resolve application issues in a timely and costeffective manner on 1st and 2nd level;
Follow service and process standards in alignment with the central IT;
Execute and analyze daytoday operations support whilst constantly identifying improvement areas and actions and support their implementation
Requirements:
Strong interest in business processes and IT systems;
Training as an IT specialist or degree/technician in the IT environment 23 years work experience similar experience is a plus;
Ability to solve incidents and draw valid conclusions to identify problems on basis of collected data and given facts;
Ability to strengthen business process knowledge in peertopeer discussion with central IT and business counterparts;
Familiarity with a wide selection of business management software (CRM ERP preferred SAP etc.) and databases;
Ability to be selfdirected while working under timely pressure;
Ability to work with different international cultures;
Willingness to spend longer periods of time in Germany for education and training reasons;
Strong communication (both written and verbal) skills in English and/or German.
دوام كامل