Sr Customer Success Manager

MW Partners is currently seeking a Sr. Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

The Senior Customer Success Manager will be responsible for customerfacing leadership to evangelize mutual success plans engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing applying diverse sources of information especially business trends and metrics towards innovative customer experiences.

Responsibilities and duties:

• Accountable for Customers overall success with including planning customer health multisolution adoption and measurable impact through the lens of industry specialization
• Act as the central point of contact throughout the Customers lifecycle define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
• Network within accounts in order to achieve successful execution of clients strategy and roadmap
• Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and using the customer engagement model to align track and evolve customer business goals
• Drive adoption of Experience Cloud products using data to provide insights and progress from baseline through the maturity curve.
• Champion innovation by sharing industry thought leadership and new ways your customers can use client solutions to advance their digital maturity
• Identify Customer risk and collaborate with the extended team to build and activate get well plans
• Be the voice of the customer internally at sharing strategic usecases process improvements and asks back into the internal ecosystem
• Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Requirements:

• Bachelors Degree and/or relevant work experience
• 10 years of Customer Success experience in Software as a Service Digital Marketing
• Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
• Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and cultivate joint partnership
• Strong consulting skills
• Ability to prioritize multitask and perform under pressure
• Exceptional organizational presentation and communication skills both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space including data platforms content management and customer journeys
• Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
• Validated experience with account planning & customer success plans including leading and facilitating executive meetings and workshops
• Effective at leading executive Clevel discussions and presentations
• Flexibility to travel (approx. 20%)

For a confidential discussion or to find out more contact Swati Rathore on (909)or apply now.