Social Media Support Agent

• Monitor the companys social media accounts including Facebook Instagram YouTube Reddit etc.
• Engage with users and respond promptly to comments messages and inquiries across all social media platforms.
• Provide accurate and helpful information to users regarding products services promotions and general inquiries.
• Address customer concerns complaints and feedback effectively aiming for swift resolution and customer satisfaction.
• Maintain a professional and consistent tone of voice across all interactions on social media platforms.
• Stay uptodate with product knowledge company policies and procedures to ensure accurate information.

• Remote collaboration.
• Experience working in an edtech environment (learning tools and processes of online education for adults).
• A comfortable digital office. We use modern digital tools Mattermost Miro Notion Zoom to make working together seamless.
• The diverse and tightknit team spread out across the US Israel LatAm Asia and more! Were excited to get to know you and work together.

Disclosures

• At this time we are unable to offer H1B sponsorship opportunities in the USA.
• This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
• TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national original age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.

Requirements :

• Proven 1 year of customerfacing experience preferably with public spaces in a social media support role.
• Excellent written communication skills. English level C1.
• Familiarity with Meta Business Suite is advantageous.
• Ability to address complex comments from social media users effectively.
• Strong understanding of how to maintain a brand image and reputation.
• Ability to work with complex users addressing their negativity politely.
• Weekly Schedule: Monday Friday 10am7pm Eastern Standard Time.
• Must provide own equipment (laptop headset mouse etc.) and also must provide your own highspeed internet access at your remote work location.

Remote Work :

Yes

Employment Type :

Fulltime