Service Now Program Manager

Required Skills & Experience:

Experience managing at least one full implementation of ServiceNow

Experience managing at least one full implementation of ServiceNow (multiple implementations would be ideal).

Really need a PM/SM with deep ServiceNow domain knowledge or strong ITSM experience.

Prefer a seasoned, experienced PM who has transitioned to be an Agile Practitioner and specifically Scrum Master.

Manages multiple projects and orchestrates the results to achieve a broad program goal.

Plans and implements schedules and monitors the program from inception through delivery.

Defines and reports program roadmap, status, development issues, and success metrics. Identifies and monitors areas of risk.

Continuously seeks opportunities to improve cost, performance, and schedule.

Builds and manages budgets.

Facilitates communication and coordination among projects.

Manages stakeholder engagement and satisfaction.

Maintains awareness of trends, business conditions, internal processes, and practices impacting component projects or the overall program.