Responsibilities:
• To participate in scope definition for highly customized service management project for customer implementations.
• To participate in scope definition in innovation internal projects and service improvement plans.
• To actively participate in the design of service management solutions for both internal project and external customer projects.
• To have an end to end visibility for highly customized solution implementation to ensure smooth and comprehensive transition to operational teams.
• To play the role of business validation level for proposed service management solutions.
• To assess and validate from a business point of view the proposed solutions provided by technical teams.
• To provide guidance for technical teams and software developers to ensure adherence with global solution strategies.
• To actively participate during presales biding phase to ensure that post-sales implementations challenges are taken into consideration.
• To provide guidance and support for translating customer business requirements into service management technical terms for better understanding from technical teams.
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