The role is s a permanent position with a product base FMCG Firm based out of Mumbai as a hybrid mode of working
SkillsRDS(Remote desktop support)Intune Autopilot VDI Airwatch MDM(Mobile device management)VMWare.
10 years of Experience in total
Architect design and manage various technologies in EUC. (Terminal Service MDM Analytics
and VMware Horizon and few more)
Develop best practices guidelines for tech community within the organization
Should be able to develop Architecture guidelines & share with team for execution
Provide Technical and Operational Governance across the End User Computing environment.
Design enhance and implement the End User Compute platform and infrastructure to
support the requirements of the business with an eye for continual improvement including
speed of delivery and user experience.
Work with other technology groups to streamline effective processes and drive continuous
improvement for EUC infrastructure services and support.
Define the EUC roadmap
Review and approve of all maintenance requests service requests change requests.
Review of incidents and root cause analysis
Efficiently design and maintain tools like VMware Horizon VRA SCCM Systrack and Beyond
Trust operation Terminal Services and MDM
Provide support for existing and new operating systems (Desktop and Server)
Ensure appropriate documentation is in place and updated with latest version
Able to drive the scrum meetings & reviews of backlogs
The candidate should have strong customer service skills articulating policies and procedures
confidently attention to detail excellent communication and troubleshooting skills ability to
work under tight timelines and willingness to challenge/question with courage.
The candidate should have strong customer service skills articulating policies and procedures
confidently attention to detail excellent communication and troubleshooting skills ability to
work under tight timelines and willingness to challenge/question with courage.
remote desktop,desktop support management,microsoft certified desktop support technician (mcdst),intune,autopilot,vmware,airwatch,mobile device management