Senior IT Consultant Field Service Remote own car rqd

Short Description

Our client is looking for a driven Senior IT Consultant / 3rd Level Support Engineer to join their worldclass company named one of the UKs Best Companies to Work For

by the Best Companies Index 2023. They are also a Microsoft Gold Partner and would encourage your Microsoft certifications as part of your PDP (Personal Development Plan).

Bullet Points

• North West London area / South East England areas Monday to Friday (no weekends)
• Full UK Driving Licence and own a reliable car (essential requirement please do not apply if you do not have this in place).
• Have exceptional communication skills both with colleagues and clients.
• Act as a trusted Technical Lead for key clients.
• At least 6 years of demonstrable experience in a relevant field.

Full Job Description

Our client upholds the highest standards of customer service takes personal ownership of issues and celebrates our achievements. They take pride in the service they deliver.

To help achieve this you will need to:

• (In addition to behaviours/responsibilities expected of a level 24 consultant):
• Talking to clients about the products and services we offer.
• Following up on persistent or complex issues and major projects.
• Working with Account Managers to design and recommend solutions.
• Taking ownership of Client Information within Internal systems is everything up to date

Main Job Purpose:

Provide extensive support and guidance on a wide range of IT services and technologies including Microsoft Google and Apple platforms.

Manage field support team in a particular area providing escalated support for technical colleagues and directing clients via the relevant service board.

Participate in and lead IT project work at client sites.

Working with Account Managers as part of a Client Team acting as Technical Lead for specific customers recommending advising and guiding on their strategic IT plans.

What you will do

• Management of other IT Consultants in the area & delivery of regular 121s
• Monitor IT service board escalations and progress accordingly.
• Act as an escalation point for service requests received.
• Attending site visits when necessary to help resolve issues.
• Maintain clear communication to the team and clients.
• Assisting account managers by responding to queries regarding sites.
• Takes a lead on larger project work.
• Training of other IT Consultants where appropriate.
• Keep internal documentation up to date to assist team learning.
• Certification: Relevant baselevel certifications in appropriate networking or operating systems e.g. CompTIA Network Microsoft MCP.
• Current network troubleshooting skills including excellent working knowledge of LAN & WAN technologies including IPv4 VPNs VLANs iSCSI SNMP etc.
• Administration of Windows Active Directory including Microsoft Office 365 suite and Azure Active Directory.
• Experience with firewalls SANs & either Cisco or Aruba switch networks.
• Experience in configuring VMWare and Microsoft Hyper V Clustering.
• Experience in recent Microsoft Serverbuilds.
• Experience using Microsoft System Centre Configuration Manager (SCCM) and Microsoft InTune to manage endpoints
• Experience in solution design in Microsoft and Google platforms would be beneficial but not essential.

What you will need

Why work for our client

They are an Investors in People accredited company and a Gold Microsoft Partner. They are committed to investing in the health and wellbeing of their staff and have recognised structures in place to support progress and selffulfilment at work.

Basic salary up to 35000 plus exceptional benefits Mileage expenses reimbursement (own car essential and full UK driving licence needed) Laptop and phone supplied. Work uniform provided (polo shirt & fleece).