Senior CRM Manager mfd

About the Job

Were looking for an experienced Senior CRM Manager (m/f/d) to join our Marketing team and develop its customer relationship strategies. In your daytoday work youll focus on ensuring a smooth life cycle journey of the customers of our portfolio companies and get the opportunity to contribute to various projects.

Our Marketing team includes a group of curious datadriven experts who help our portfolio companies grow their user base. The team covers all areas of programmatic paid media customer relationship tactics demand generation marketing automation & MarTech and Marketing Ops.

Motivation creativity and openness encapsulate our values and culture. Thats why we encourage you to bring yourself to work. Join a multinational team of bright individuals and be inspired to grow innovate and take responsibility from the getgo.

In this role youll:

• Develop and execute customer communication and retention strategies for our portfolio companies
• Evaluate online marketing tools providers and recommend the best suitable options incl. implementation planning and data handling
• Onboard and train team members and portfolio colleagues while serving as a datadriven marketing advocate
• Create segmentation & personalisation strategy a positive customer experience and a sophisticated CRM reporting
• Execute reviews & presentations of your findings to key stakeholders by using excellent analytical visualisation and presentation skills

Your Profile

• 3 years of professional experience in customer relationship management
• Deep knowledge in at least two email marketing tools
• Experienced in setting up new CRM tools & infrastructures
• Strong interest in staying up to date with the latest trends and technologies
• Motivated for constant innovation systematic testing and optimisation along the entire customer lifecycle
• Analytical mindset structured worker and proficient tech person
• Excellent communication skills in English German is a plus

Please note that we are looking for support in our Berlinoffice. Eligibility to work within the EU is required as well.

Benefits and Perks

• Growing in an inspiring team of bright minds
• Have a steep learning curve take responsibility from day one
• Take advantage of discount opportunities from our portfolio companies
• Stay mindful with the mental health platform Unmind (free membership)
• Mentoring network within our portfolio with 250 participants
• Brainfood sessions with inspiring topics and paid company lunch (even remote!) & team events
• Mobile work policy Germanywide or option to work from a modern office (with rooftop terrace in the heart of Berlin)
• Bike leasing option

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diversity and equal opportunities for all applicants and employees alike. We value humans with all our glorious multifaceted backgrounds perspectives and experiences. Our diverse team has different ethnic and cultural origins gender identities sexual orientations family arrangements religious and political affiliations socioeconomic statuses age groups and abilities.

With 32 nationalities and over 25 spoken languages were confident that youll feel right at home. We look forward to your application.