Rooms Division Supervisor Female

Key Responsibilities:

• Ensures that Company and Public Health standards of housekeeping sanitation maintenance and related services in public areas and staterooms are always upheld.
• Consistently exceeds the Housekeeping defined targets by driving a personalized experience culture reducing friction points and mitigating negative surprises.
• Performs daily inspections to ensure consistent cleanliness sanitization presentation and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers rooms including problem resolution and all Service Excellencerelated guest inquiries.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Partners closely with the Rooms Division Manager Assistant Rooms Division Manager and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Skills Knowledge & Expertise:

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment. (Nonnegotiable).
• Previous cruise ship experience is preferred.
• Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Solid supervisory skills and ability to support train and mentor junior staff.
• Fluent English language skills both verbal and written.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm friendly and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract Details:

• Shared Cabin
• 6:2 Rotation (6 months onboard followed by 2 months of vacation)

Due to current berthing requirements we can only consider female candidates at this time.