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Elevate Your Customer Success Experience: Join Londons Premier Home Service Innovators
Born out of a dire need for change our client revolutionized the home cleaning industry by addressing its inherent flaws. Previously finding a reliable cleaner was akin to a game of chance relying on wordofmouth recommendations or local websites. our client changed that narrative. Drawing from a management team with over 50 years of experience in successful consumer businesses including notable startups like Deliveroo and Zipcar they introduced a smarter approach to home cleaning. By leveraging technology they streamlined the entire process from booking to payment ensuring a seamless experience for clients and cleaners alike. With solid backing from top UK investors Housekeep swiftly became the nations largest home cleaning service. Yet their vision extends beyond cleaning; they aim to become the goto provider for all household chores from plumbing to gardening. Join our clients team and be part of a movement shaping the future of home maintenance.
As a Retention Specialist you will be an instrumental force in our client s quest for customer satisfaction and loyalty. We seek a highly motivated individual with a knack for retaining cancelling customers and winning back lapsed ones. In this pivotal role within our client s retentions team your primary focus will be on delivering exceptional results ensuring the retention of as many customers as possible through empathetic and rapportrich conversations.
Background
Shifts: available to work on the following alternating shift patterns
Customer Service skills
Empowering Excellence: Drive Retention Provide Support Own Solutions
Join a Team That Empowers
Who are we
Emapta is more than just an employer; its a gateway to an exceptional worklife balance and vast global opportunities. As a part of our team youll be rewarded with a competitive compensation package and a culture that nurtures both personal and professional growth. With the freedom to work remotely youll enjoy the perfect blend of autonomy and teamwork.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emaptas competitive compensation package combined with a vibrant work culture will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights gain exposure to diverse industries and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience
دوام كامل
صناعة العطور / مستلزمات التجميل / العناية الشخصية / مستحضرات التجميل