Product Lead Post-Purchase Experience

Work location: Warsaw / PL (Hybrid)

FULLTIME

This is a key strategic hire for expondos product team. We believe the postpurchase experience is where you convert transactions into loyal customers who will come back for repeat business or act as an extension of our marketing team and tell their communities about us two important objectives required for us to diversify away from rising performance marketing costs.

WHAT YOU WILL DO

• Identify how to position the postpurchase experience in a way that drives our objectives of creating a loyal customer base
• Identify and close gaps in the current postpurchase experience to deliver this positioning
• Drive business case approval to onboard new tooling that will enable you to deliver desired experiences
• Lead digital experiences including order fulfilment product usage returns service and advocacy stages of the customer journey
• Help mature the product operations within expondos Digital Product team and act as a coach and mentor to other Product Managers
• Evangelize across an organization how to work with Product Managers; primarily outcome vs. output mindset the need for discovery and prioritization

WHAT YOU BRING IN

• Experience: At least 5 years of experience in product management ideally with either people management or people coaching experiences.
• Product discovery: You have an arsenal of product discovery techniques and strong business acumen to help you identify the intersection of unmet customer needs to solve that will help us achieve business goals. You are comfortable with running customer interviews pulling together journey analytics directly from toolings or setting up experiments to help make informed product decisions.
• Product delivery: You feel creating problem based roadmaps is an obvious method to manage and prioritize the gaps your product needs to work on. You prefer delivering incremental business value frequently over large releases and mastered the art of breaking problems down into bitesized chunks. In collaboration with design and engineering making tradeoff decisions enabling you to take your features to market earlier is just another day to you.
• Passion for product: As a passionate product practitioner you love problems over solutions and enjoy championing a problemsolving mindset across teams guiding teams to validate the 4 risks of product. You constantly challenge the status quo and ideally helped establish product operations and processes from scratch.

WHAT WE PROVIDE

The DEVELOPMENT of each exponDOer is of the upmost importance to us:

• You will be assigned to a buddy who will support advise and simply be there during there for you during the first weeks of the onboarding.
• Your opinion makes a difference and you will help us to shape with us expondos future.
• We provide learning & development opportunities to promote your constant development.

We offer all our employees the FREEDOM to work how it is best suited to their needs:

• Whether it will be work from fully from the office or a hybrid we will provide the needed hardware to work in comfort.
• We provide flexible working hours
• We trust our employees to make informed decisions and your contributions will have a direct impact on our projects and overall success.

In our CULTURE we respect our employees needs and care for each other:

• We care about everyones physical and mental health and that is why we provide the best possible conditions for a sustainable worklife balance.
• You will be a part of a diverse team in which good humour mutual support and respect are highly valued.

The expondo group is an international ecommerce company with more than 350 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts operating in Europe and having locations in Germany Poland Hong Kong and China. Our focus is to provide our customers with an appropriate and scalable service.

To be a part of the extended expondo family is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas vision skills and talents which allow for us to succeed in this fast paced globalizing world. Our purpose is to empower DOers.

We put five simple values in the center of everything we do.

LIFESAVER MENTALITY as in I would trust any exponDOer with my life

AN AMPLIFIED FOCUS ON DATA as in Without data its just an opinion

BEING PASSIONATE CANDOERS as in When SpaceX landed a rocket on Mars expondo was there to repair it

FUELLING POSITIVE ENERGY as in Our positive energy is so contagious the common cold is jealous

OUTLEARNING OURSELVES as in Our biggest learning is that we still have a lot more to learn

Its time to get it done with expondo and the time is now.