Personal Lines Account Manager

A company driven by a culture that values partnerships thrives on having fun while living well; is looking for a Personal Lines Account Manager who invests in their relationships seeks to learn creates winning solutions for all and does what they say they are going to do.

Are you ready to join a fantastic team that has won too many Employer of Choice awards to list Let s work together!

A Personal Lines Account Manager puts their client s best interests first. You are a partner who provides excellent service through stellar communication problemsolving and client education.

You will need to be a Property & Casualty expert who builds and maintains strong client relationships by being the first point of contact for your clients performing reviews and assisting your team.

What a typical day in this role looks like

Providing excellent client service including processing policy changes problemsolving answering billing questions providing information and solutions on coverage questions and changes and claims processing.

Where appropriate follow up on difficult client claims (such as automobile total client injury or fire loss).

Performing annual renewal reviews for all clients.

Documenting all client work in the agency management system and helping to solve technical issues with the agency management system.

Participating in client calling campaigns and facilitating outbound mailings to clients.

Requirements

Requirements

• Excellent customer relations skills and the ability to provide prompt accurate and friendly client service
  
• Clear concise communication to maintain strong client relationships
  
• A minimum of 2 years of experience as a Property & Casualty Account Manager and 7 years of customer service experience.
  
• An active Property & Casualty Insurance license is required
  
• A high level of accountability and the ability to handle multiple client requests under tight deadlines
  
• Selfsufficient and able to work independently as well as in team settings
  
• Strong organization and attention to detail
  
• Experience in AMS 360 agency management system
  

Benefits

What will make you stand out

• Experience with multiple carriers including Safeco Travelers Chubb Encompass Metlife PURE Nationwide Private Client and others
  
• Ability to work cohesively with a dedicated Insurance Advisor to serve clients at the highest level
  
• Advanced Insurance designation(s) such as CPRM ARM CIC AAI or CPCU
  
• You have a track record of doing what s best for the client