NJOAG Help Desk

Oversees timely delivery of quality technical support to internal and external customers.
Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performance.

Note: Position is 5 days / Week Onsite
Excellent Communication Needed along with experience working on a High Volume Helpdesk.

Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation and LAN performance. Provides answers to clients by identifying problems researching answers and guiding clients through corrective steps. Keeps accurate records of calls and resolutions using a Helpdesk ticketing system. Updates inventory and installs and moves desktop equipment as needed.

Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues including identification documentation distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Manages others. Usually reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelors degree.
RELEVANT WORK EXPERIENCE: 6 to 8 yrs. Required/Desired Skills Skill Required /Desired Amount of required expereince in yrs Candidate Response Proficient in Microsoft Office365 products. Required 3 Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software firmware hardware problems. Required 3 Demonstrate clear understanding of remote access tools to assist users in a telework multinetwork environment. Required 3 Ability to diagnosis and correct wireless network issues. Required 3 Ability to assist users with audio visual equipment Zoom and Team issues. Required 3 Ability to diagnosis and correct smartphone phone problems. Required 3 Demonstrate good interpersonal skills in a highvolume Helpdesk. Maintain professional demeanor. Required 3 Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems. Required 1 Ability to physically setup and move computer and peripheral equipment. Required 1 Questions No. Question Candidate Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement Question2 Please list candidates email address HERE. Question3 The Vendor Rate for this position is not to exceed $N/A. Do you accept this requirement Question4 Is the candidate available for a round one inperson interview Question5 Where is the candidate currently geographically located Question6 If the candidate resides more than 1 hour from the client site will the candidate relocate for the position