IT Support I

CAREER INFORMATION

• Description:

  Summary:
  

  
  

  The IT Support I position is the first point of contact for end users for all technology related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. The employee must be flexible and willing to work odd hours when necessary.
  

  
  

  Duties and Responsibilities:
  

  
  

  • Order, configure, and deliver new desktops, laptops, tablets, and phones to company users
    
  • Support company users with all basic technology problems
    
  • Perform client and server software updates and patches as necessary
    
  • Perform hardware updates as necessary
    
  • Maintain records of all hardware, warranties, licenses, and configurations
    
  • Keep printers in regular working order
    
  • Assist in regular data backup
    
  • Assist in active directory maintenance
    
  • Assist in server maintenance and administration in a virtual environment
    
  • Assist with low level administration of various company enterprise software and databases
    
  • Assist in system upgrades during non-business hours
    
  • Maintain phone system along with third party vendor
    
  • Act as technology point of contact in disaster recovery or company mobilization situations
    
  • Keep working knowledge of new technologies and security threats
    
  • Be familiar with Company HSE policies and procedures
    
  • Share knowledge & best practice across the company
    
  • All other duties as assigned
    

  
  

  
  

  Qualifications:
  

  
  

  • Associate s degree or equivalent work experience with 1 year experience specifically in IT support role
    
  • At least one year of customer service experience
    

  • Preferred experience in a Microsoft based environment with proficiency in the following technologies:
    • Windows 11, MS 365 application suite
      
    • Windows Server 2019 with Active Directory and Group Policy management
      
    • Windows Powershell
      
    • VMware virtual environment
      
    • SQL Server 2019
      
    • Nimble SAN storage technologies
      
    • Network management