IT Support Assistant

To ensure that their company’s computer network is running smoothly and efficiently, IT assistants perform an array of tasks. We analyzed several online job postings to identify these core duties and responsibilities.

Installing and Configuring

In the event that their company purchases a new computer network, it will be up to the IT assistant to install and configure that new network so that employees can begin using it as quickly as possible. Additionally, new computer networks will have to be configured to suit the company’s unique needs.

Setting Up Peripherals

Many peripherals have to be set up in order to complement the computer network. These can include things such as printers, keyboards, routers, modems, and smart devices. It is the IT assistant’s responsibility to set up those peripherals and ensure that they are both functional and secure.

Maintaining and Repairing

Even if a computer network and all its peripherals are set up flawlessly, issues will still arise on a daily basis. IT assistants have to check their company’s network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.

Helping Customers

If their company’s computer network is used by customers outside of the company, IT assistants may be required to spend some of their time at a help desk answering calls and emails regarding technological problems.

Keeping Records

As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. These records help their company address issues more quickly in the future.