IT Help Desk Support

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At Lucayan Technology Solutions LLC we strive to solve our customer's hardest problems. Our highly focused customercentric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche No worries the proof is in the pudding. To get there we need exceptionally talented bright and driven people. Join us if you'd like to be a part of our journey. Right here right now this is your chance to make history and put a ding in the universe.

Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG).

Job Summary:
The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer software printer web and mobile device issues through phone electronic communication and inperson support.

Primary Duties:

• Diagnose and provide corrective action for IT issues completing approximately 75 tickets per week.
• Provide technical support on various computer software printers web services and mobile devices.
• Identify research and resolve technical problems ensuring timely resolution through the DHAapproved ticketing system.
• Document track and monitor issues to ensure a timely resolution.
• Support the installation maintenance and security of clinical workstations and PCbased medical application client software.
• Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff.

Minimum Qualifications:

• CompTIA Security certification required.
• Demonstrated extensive knowledge and technical skills in IT support preferably within a healthcare or military environment.
• Ability to lift up to 40 pounds and travel between facilities as needed.
• Excellent communication skills both verbal and written in English.
• National Agency Check with Local Agency Check and Credit Check

• Medical/dental plans w/ FSA & HSA options
• Vision Plan
• ShortTerm Disability Insurance
• LongTerm Disability Insurance
• 401k
• 2 weeks PTO
• 10 Paid Federal Holidays
• Workers Compensation
• Commuter Benefits