Help Desk Support

Title: Help Desk Support

Location: Denver, CO 80246

This position will provide technical support for Salesforce applications to the Colorado Department of Early Childhood Division of Community and Family Support (DCFS) line of business information technology team by assisting with internal and external end-user technical support, incident management, end-user issue testing and validation activities, and maintaining incident documentation. This position will also be responsible for maintaining DCFS issue tracking systems (including but not limited to Google, Salesforce, and Jira) including managing the support emails and ticket submissions from internal and external system users, updating the issue tracking systems with information from support tickets, and assigning incident user stories to team members and/or contract vendor as needed.

About Us

Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.