Help Desk Analyst

Our client is looking for a Help Desk Analyst

Title : Help Desk Analyst
Location : Harrisburg PA
Type : Contract Onsite

The primary objective of this engagement is business analysis and level one and two support of systems and processes.

Conduct daily systems monitoring and analysis to maximize effectiveness and troubleshoot problems.
Confer with various technical teams and customer representatives to ensure solutions conform to customer and technical support specifications.
Create and maintain technical process and system documentation as needed.
Ensure deliverable compliance with all HHSDC and USDA FNS standards and procedures.
Participate in various business and technical sessions and meetings.
Maintain technical skills and knowledge required to support WIC systems.
Complete weekly timesheet reporting in Vector VMS by COB Friday.
Provide status reporting conforming to intervals and standards mandated by the Applications Developer Administrator.

This position requires a high degree of business and technical knowledge skill leadership dedication and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with the WIC program is highly desired.

In addition specific work items for the contractor are:

Provide ongoing level one and two support for client and other WIC systems including system error monitoring and resolution.
Create and execute unit tests for software development efforts associated with new and existing systems.
Create and maintain system help documentation to support ongoing goals related to user selfservice and system training initiatives.
Support the WIC ADA in ongoing planning and support activities related to upcoming WIC system releases.
Participate in business and system knowledge transfer sessions related to EBT and the client system.
Create documentation that will become part of the WIC Support knowledge center for onboarding support staff.
Utilize Azure DevOps for SDLC reporting and workflow.

Required/Desired Skills
Skill Required/Desired Amount of Experience
Customer and technical support of businesscritical applications Required 5 Years
Quality assurance testing and documentation Required 3 Years
Federal State or Local government experience Highly desired 0
Bachelors degree with major in a relevant field Highly desired 0

Feel free to reach Anita at