Head of Product Connectivity

Were on the lookout for an individual who will drive our connectivity (integrations) department.

The role is of importance for us as you will manage a small team and work with various departments to ensure all applications in our business as well as our clients are connected efficiently.

Youll succeed if you are:

• Product & Industry Expert: You possess deep knowledge of connectivity and integration systems and how it all works.
• Inspirational Leader: Ready to take ownership of the division and provide unwavering support and guidance for those working under your leadership
• Resultsdriven: You consistently exceed targets driven by a blend of passion and competitive spirit.
• Proactive ProblemSolver: You anticipate needs propose solutions proactively and take the initiative in challenging situations.
• Adaptable & Agile: You thrive in dynamic environments and adjust readily to complex and changing scenarios.
• Resilient & Persistent: You bounce back from setbacks and demonstrate an unwavering commitment to your goals.

About us:

This is what you tell people at parties:

I am working at an international superfastgrowing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the worlds best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110 heads is working from at least 4 offices around the world!

Its an exciting time to join RoomRaccoon. Through innovation we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the worlds number one hotel management system. Tijmen van Dijl (CEO & CoFounder)

Tasks

• API roadmap working alongside our Chief of Product and Global Partnership Programme Manager.
• Taking ownership of the performance of your connections including new builds rebuilds as well as upgrades. Identify areas for improvement and implement measures to enhance efficiency and reliability.
• Collaborate with internal teams including commercial customer service engineering and product to define connectivity requirements and implement solutions that meet business needs.
• Work closely with external partners and vendors to establish and maintain robust connections and integrations.
• Troubleshoot and resolve technical issues related to connections in a timely and efficient manner minimizing downtime and disruptions.
• Operational scalability in the decisionmaking process aiming to minimize the need for manual workload across the entire business.
• Implement efficiency and agility improvements in XML hotel PMS and channel management connections.
• Deliver for key insights in supporting strategic decisionmaking by responding timeously and professionally.
• Act as a catalyst in reducing integration churn through continuous guidance and support for external partners on best practices for connectivity and integration.
• Manage direct reports through training mentorship performance management and team expansion.
• Contribute actively to the overall success of the business as a member of the Leadership Team.

Requirements

Qualifications & Experience:

• Proven experience in connectivity management integration and API management.
• Strong technical skills including knowledge of APIs networking protocols and integration technologies.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with crossfunctional teams and external partners.
• Strong problemsolving and troubleshooting abilities with a proactive approach to identifying and resolving technical issues.
• Experience working in a fastpaced environment with tight deadlines and changing priorities.
• Demonstrated ability to manage multiple projects and initiatives simultaneously with a focus on delivering results.
• Experience with project management methodologies and tools.
• Ability to adapt to changing technology landscapes and industry trends.
• Strong leadership and management skills with experience leading crossfunctional teams

Benefits

• Loyalty Programme (Equity)
• Role Specific:
• Commission OTE for sales related roles
• Department incentive bonuses
• Training & Development:
• Formal training
• Annual hotel experience
• Employee Referral Campaign
• Friday Drinks & Lunches for inhouse Raccoons
• Quarterly Office Massages
• Birthday Lunch

We are accepting application for candidates based in Cape Town South Africa as well as at our HQ in Breda the Netherlands. Please indicate that you have a valid passport and visa.