Global SaaS Senior Onboarding Specialist

About the Company

Revolutionizing email marketing by unlocking the full potential of AI our platform enables brands to double their engagement and conversion rates effortlessly. Businesses can now publish an AIpowered email newsletter that boasts a remarkable 4060% daily open ratewithout dedicating time to content creation. At the core of our offering is a unique blend of AIs precision and human insight ensuring that every newsletter not only reaches its target audience with machinelike accuracy but also maintains the warm personal touch that builds genuine connections. This powerful combination empowers brands to deliver content that resonates deeply forging stronger relationships with their audience and driving significant business growth.

We prioritize quality and control offering expert oversight and a fully customizable content strategy to align with your brands unique voice and goals. Our proprietary perspective engine leverages advanced algorithms to curate content that speaks directly to your audiences interests backed by the meticulous care of our human experts to guarantee each newsletters excellence. The result A marketing solution that is powerful automated and deeply personal. With our platform youre not just sending emails; youre engaging in meaningful conversation ensuring your message not only reaches but truly connects with your audience paving the way for unparalleled conversion rates and customer loyalty.

We are on the lookout for a passionate Onboarding Specialist to guide our new clients through their initial journey with us. Your mission will be to deliver an unparalleled onboarding experience marked by personalized engagement highquality content curation and effective project management. By collaborating closely with various departments you will ensure that our clients transition into our ecosystem is smooth setting the stage for their continued success.

Key Responsibilities

• Conduct onboarding calls with new clients to understand their objectives and set clear expectations.
• Lead newsletter review sessions ensuring alignment with client satisfaction goals.
• Curate highquality relevant content tailored to the clients audience.
• Prepare and lead engaging calls and meetings ensuring effective followup.
• Exhibit strong project management capabilities to deliver projects on time and within scope.
• Facilitate a seamless handoff between departments and team members.
• Maintain detailed records of client interactions and updates in CRM systems.
• Provide actionable feedback to product and development teams to enhance the onboarding process.
• Proactively monitor client satisfaction and address potential issues to mitigate churn.
• Actively contribute to team meetings and the development of departmental strategies and values.

Requirements:

• A Bachelors Degree in Business Communications or a related field.
• A minimum of 2 years of experience in customer success project management or a related role.

Additional Requirements:

• Exceptional communication skills both written and verbal.
• Strong organizational and project management abilities.
• Capable of thriving in a fastpaced work environment.
• Demonstrated expertise in leading and managing effective meetings.
• A deep commitment to delivering exceptional customer experiences.
• Proficiency in a range of software including Google Suite Notion HubSpot Slack Microsoft Suite and ChatGPT.
• Strong interpersonal skills and a collaborative team spirit.

Copywriting,Content,SaaS