Front Office Manager

• Highly proficient with software and technology solutions. Advanced computer user skills required.
• Responsible for providing day to day supervision over administrative tasks
  
• Responsible for receipt and transfer of samples
  
• Function as an occasional sample courier using company provided vehicle
• Responsible for maintaining sample logs and METRC chain of custody
  
• Responsible for accurate data entry when necessary
  
• Responsible for understanding and following all necessary SOPs
  
• May be required to provide support and training to clients on-site
  
• Ensures resolution of ordering errors before samples are returned to clients
  
• Assists administrative team with sales and marketing projects
  
• Provides orientation and performance feedback on appropriate staff
  
• Reviews policies and procedures to meet specific guidelines
  
• Ensures prompt resolution of clerical errors
  
• Maintains documentation and resolution of problem samples
  
• Responsible for data entry and review, both in oversight and production
  
• Responsible for documentation and resolution of customer complaints
  
• Works as a liaison between laboratory, client base and lab management
  
• Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
  
• Field calls, emails from clients
  
• On-board clients as necessary
  
• Organize promotional materials, marketing outreach
  
• Monitor communication platforms
  

Requirements

Benefits