Field Application Engineer

Field Application Engineer Wanted In Cirencester Salary 40/45K

The Job

You will be visiting customers with existing networks and products which will need fixing or updating you should have a solid understanding of networking and basic programming skills for devices.

You will need a consultative approach and a cando attitude and fix problems quickly. The customers are high level so confidence in dealing with external stakeholders at a high level is important. Take a look at the spec below if you have all or most of what is listed get in touch as they will also offer training for the right candidate.

Duties/Responsibilities:

• Office based duties include; Level 3 technical support configuration of customer networking equipment and development of product configurations.
  
  
• Field based duties include; attending customer sites to qualify our products in the customers network or to troubleshoot an issue.

• Document customers requirements and engagements thoroughly. Including stakeholders: people and positions customer network preferences technology preferences and customer qualification milestones.
  
  
• Validate Optical Transceiver performance and Code compatibility per customer requirements.
• Identify gaps in our product database and work with Engineering to develop new products.
• Understand customer technical roadmaps and make product solution recommendations.
• Assist customers with their qualification plans and requirements.
• Create test plans to replicate customer issues and work with internal teams to ensure customer requirements are completed in a timely manner.

• Work jointly with Engineering PLM CSEs and Sales teams to articulate customer requirements.

• Provide detailed documentation on customer requirements site visits and action items

• Support Junior Engineers with their customer issues and site visits

Qualifications and Experience:

• Optical transceiver hardware component (TOSA/ROSA) performance understanding.
• Indepth experience with optical transceiver Form Factors to include SFP SFP QSFP and OSFP.
• Indepth understanding of optical transmission methods including PAM Coherent and NRZ.
• Ability to read and understand customer design requirements.
• Computer skills required: Microsoft Office HEX ASCII EEPROMs
• Experience with DWDM CWDM MUX/DEMUX optical network typology.
• Experience or understanding of Fiber Optic Splitters Circulators and Amplifiers.
• Experience in areas such as network design and implementation LAN/WAN interfacing Internet protocols and TCP/IP and server and network infrastructure.
• Experience with Optical Test equipment related to OTDR BER SNR and Sensitivity performance testing
• Bachelors Degree (BEng) or four years of related experience and/or training or equivalent combination of education and experience.

• Experience with I2C MDIO and SPI protocols.
• Understanding of MSA IEEE and SFF standards relevant to Optical Transceivers
• CCNP CCIE or CISSP ITIL industry recognized IT related certifications a plus.

Remote Work :

No