Dutch Inside Sales Agent

Our customer is a European vacation resort chain founded in 1967 in the Netherlands renowned for its naturecentric holiday experiences. Nestled in idyllic natural settings these resorts offer various accommodations from lodges to cottages and a wealth of indoor and outdoor activities for all ages. Aqua Sana Spa provides relaxation and numerous dining options cater to diverse tastes.

Join the team as an Inbound Sales Agent catering to the needs of our valued clients in the Dutch market. Your pivotal role will revolve around crafting unforgettable experiences for our customers throughout their stay. Your responsibilities include delivering topnotch customer service showcasing our range of products and services and actively participating in meeting sales targets and enhancing customer satisfaction levels. Join us and be a part of creating memorable moments for our clients.

Tasks

• Answering Inbound Calls: The primary responsibility of an inbound sales agent is to handle incoming calls from customers who are interested in booking holidays making reservations or seeking information about the facilities accommodations activities and pricing offered by our client.
• Providing Information and Assistance: Inbound sales agents need to be knowledgeable about the various aspects of our client including its locations accommodation options recreational activities dining options and special offers. They provide accurate and detailed information to customers and assist them in making informed decisions.
• Upselling and Crossselling: In addition to handling inquiries inbound sales agents are often tasked with upselling and crossselling additional services or upgrades to customers. This could include offering upgrades to premium accommodations recommending additional activities or dining options or suggesting addon packages to enhance the customers experience.
• Processing Bookings and Reservations: Inbound sales agents process bookings and reservations for customers ensuring that all necessary information is collected accurately and that the customers preferences and requirements are met to the best of their ability.
• Handling Customer Concerns and Queries: In the course of their interactions with customers inbound sales agents may encounter queries concerns or complaints. They need to address these issues promptly and professionally seeking resolutions that meet the customers needs while adhering to company policies and procedures.
• Following Up on Leads: In some cases inbound sales agents may be responsible for following up on leads generated through marketing campaigns or other sources. This could involve contacting prospective customers who have expressed interest in our clients services but have not yet made a booking with the aim of converting them into paying customers.
• Maintaining Records and Documentation: Inbound sales agents are typically required to maintain accurate records of customer interactions including details of bookings inquiries complaints and any other relevant information. This helps to ensure that customer data is properly managed and can be accessed as needed.

Requirements

• High proficiency of Dutch (C2 level)
• Thoroughness autonomy and good interpersonal skills.
• You have at least 1 years successful initial sales experience.
• You are known for your elocution adaptability stress resistance and you have good oral communication skills.
• You have solid commercial skills and a positive attitude.
• You are dynamic a team player and have good selfcontrol.
• You love challenges.

Benefits

• The chance to join a prominent industryleading company with a dynamic and highly motivated team.
• Prospects for professional advancement and growth bolstered by comprehensive training programs and avenues for internal promotion.
• A collaborative and adaptable work environment that fosters creativity and innovation.

Location

Barcelona (Spain)