Customer Support Specialist

Capitol Bridge is seeking a full-time onsite Customer Support Specialist to join our growing team in Columbia, SC. Since 1999, our employees have been entrusted with helping the business of government work better for our customers. To prepare you for this role, Capitol Bridge provides comprehensive paid training when you start.

Hours of Operations: Monday- Friday, 8am-5pm

Start Date: TBD

Pay and Benefits:

• $17.50/hour
• Medical, Dental, and Vision benefits available
• 401(k) available with company match
• Paid holidays
• PTO

Duties:

• Make outbound calls to applicants to complete packets and gather information.
• Record all relevant information by telephone or send a letter to applicants explaining what information and documentation is required to complete their packet.
• Check applicant eligibility during initial outreach conversation.
• Explain to applicants how to obtain specific records needed for the packet.
• Review packets to ensure all proper documentation and information are present.
• Offer to help applicants collect documentation as well as provide three way call assistance reaching their provider or provider’s medical records office.
• Track document requests and confirm receipt to provider offices and medical record facilities in the system.
• If necessary, follow up with providers to request missing records.
• Performs other related duties as assigned.

Education and Experience Requirements:

- Must have a high school diploma or G.E.D.

- Must have one year of experience in a customer service role with performance metrics.

- Must be proficient with a computer including Microsoft Office products, the Internet, and other systems.

- Highly organized with ability to prioritize.

- Must be proficient in spoken and written English.

- United States citizenship is required.

- Call center experience is a plus.

- Experience working in a healthcare environment is a plus.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge LLC is an Equal Opportunity Employer. All employment decisions at Capitol Bridge LLC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.