Customer Support Specialist Dutch speaking

Were partnering with a leading BPO company to find a talented Dutchspeaking Technical Customer Support Advisor to join their team in Romania! This exciting opportunity offers both remote and officebased options allowing you to choose the work environment that best suits you.

Tasks

• Provide exceptional customer service through various channels (phone and email).
• Respond to customer inquiries promptly and efficiently ensuring their satisfaction.
• Assist users with presales questions general inquiries and technical support issues.
• Effectively troubleshoot customer challenges and offer solutions within established timeframes.
• Follow up with customers to ensure their concerns are fully addressed.
• Escalate complex issues to the appropriate department or senior representative.
• Collaborate with internal specialists to resolve customer inquiries and close tickets.
• Actively listen to customers understand their needs and provide solutions that exceed expectations.
• Document customer interactions comments and complaints according to company procedures.

Requirements

• Professionally fluent in Dutch (written and spoken)
• Fluency in English
• Excellent written and verbal communication skills with the ability to simplify technical language
• Resourceful adaptable and calm under pressure
• Ability to meet deadlines efficiently with minimal supervision
• Strong work ethic with a balance of independence and teamwork
• Customer service experience (a plus)

Benefits

• Competitive salary and bonus structure based on performance
• Dynamic and supportive team environment with a positive atmosphere
• Opportunities for professional development and growth
• Comprehensive private health insurance
• Flexible work schedule with rotating shifts (MondayFriday 9:30 AM 9:00 PM)
• Relocation assistance for those moving to ClujNapoca
• Choice of remote hybrid or officebased work environment

Ready to Make a Difference

If youre a customerfocused problemsolver with fluency in Dutch and a passion for technical support we encourage you to apply!