Customer Support Assistant Full time Remote

We are looking for a Customer Support Assistant to join our team. As a Customer Support Assistant, you will be the first point of contact for our customers, helping to resolve their inquiries, and ensuring their satisfaction with our products and services. You will play a critical role in maintaining and enhancing our customer relationships, while also contributing to our overall business growth.

Responsibilities:

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner
• Provide accurate and effective solutions to customer issues and concerns, ensuring their satisfaction
• Communicate with customers to understand their needs, gather feedback, and identify opportunities for improvement
• Document customer interactions and maintain accurate records in our customer support database
• Collaborate with cross-functional teams, including sales, marketing, and product development, to address customer inquiries and escalate issues as needed
• Continuously learn and update knowledge of our products, services, and industry trends to provide excellent customer support

Qualifications:

• High school diploma or equivalent required; some college coursework or degree preferred
• 1+ years of experience in customer service or related field preferred
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
• Strong problem-solving skills and ability to remain calm under pressure
• Familiarity with customer support tools and software, such as Zendesk, Freshdesk, or Intercom, preferred
• Comfortable with technology and ability to troubleshoot basic technical issues

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) plan with employer matching
• Generous paid time off and holidays
• Flexible work schedule and remote work options
• Opportunities for growth and advancement within the company
• Collaborative and supportive team environment

At our company, we are committed to providing exceptional customer support and value our team members' contributions. If you are a customer-oriented individual looking for an exciting opportunity to join our team, we encourage you to apply. We welcome applicants from all backgrounds and experiences.