Customer Support Analyst

Join Our Client s Team: Elevate Your Customer Support Career in the IT & Services Industry!

Meet our client an organization that stands as a trailblazer in the field of businesstobusiness payment fraud prevention. Serving as a beacon of trust they empower businesses to navigate the intricate landscape of financial security. Their innovative cloudbased platform not only sets the stage for fortified supplier data verification but also ensures streamlined onboarding and meticulous management of vendor banking and compliance details. Here you ll be joining forces with a pioneering company dedicated to redefining the way businesses safeguard their financial integrity. Immerse yourself in the realm of cuttingedge SaaS solutions ensuring scalability accessibility and seamless adaptation.

As a valuable team member trusted by over 2000 businesses youll impact their customer support services directly. Joining our clients team means becoming part of a culture deeply rooted in unity vision and purpose. They believe culture is the backbone of any successful organization driven by values that manifest in action. Emphasizing the importance of values that transcend mere words our client fosters an environment where individuals thrive collectively enabling employees to make meaningful contributions towards their shared mission of redefining business payments security.

• Graduate with Bachelors Degree in Computer Science Information Technology or equivalent Bachelor s Degree (Open to fresh graduates)
  
• Good functional technical and analytical Skills
  
• Positive cando attitude
  
• Ability to adjust to company s operational demand/space
  
• Diligent and pays good attention to detail particularly in following companydefined processes
  
• Ability to learn new skills quickly
  
• Ability to handle support issues
  
• Selfmotivated and proactive
  
• Must have good written and verbal English communication
  
• Ability to interact effectively with customers peers and management via multiple communication channels
  
• Knowledgeable in MS Office and Windows OS navigation
  
• Experience in supporting live applications and managing business critical technical and functions and SLA compliance
  
• Must be willing to work in The Ignacia Place TIP (morning shift) 6:45 am to 3:45 pm (Manila Time)
  

Advantageous to have:

• Experience in voice call support
  
• Background in Financial Applications and Australian Financial Process
  

Drive Excellence: Key Duties

• Supplier Verification Activities phoning Australian companies to confirm payment details
  
• Providing highquality customer support for EFTsure Clients and stakeholders (Ticket Based and Voice Support)
  
• Familiarizing yourself on Australian financial process
  
• Developing expertise on our service and application and should be able to work with less supervision
  

Enjoy WorkLife Harmony & Personal Growth Perks!

• HMO coverage upon regularization
  
• Prime office location (Quezon City)
  
• Competitive salary
  
• Day shift schedule
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Meet Our Team: Innovators in IT & Services Setting the Standard!

Our client stands at the forefront of businesstobusiness payment fraud prevention. Theyre on a mission to safeguard businesses against fraud and error in the payment process. Their cloudbased platform empowers businesses by verifying supplier data streamlining onboarding processes and ensuring the accuracy of vendors banking and compliance details. Join a team thats reshaping how businesses protect their financial integrity. Here youll be part of a team trusted by over 2000 businesses impacting their financial security directly. Embrace the opportunity to provide realtime alerts and notifications about potential fraud or errors enabling businesses to act swiftly and secure their interests.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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