Customer Success Specialist Cebu

About the Client:

At GPlans and FuturHealth their Customer Service Team is dedicated to delivering an unparalleled experience to their valued customers. Their mission is to embody excellence in service by providing swift efficient and comprehensive solutions. They strive to be the beacon of reliability ensuring that every customer interaction is characterized by clarity empathy and expertise. Their goal is not only to meet but exceed customer expectations by resolving their queries concerns and issues on the very first call while working with our provider network to solve all customer requests/issues.

Responsibilities:

• Might be assigned to do incoming phone calls chats and emails.
  
• Identify and assess customers needs to achieve satisfaction
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Meet personal/customer service team targets and callhandling quotas
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Crosscommunicate between OpenLoop to obtain specific information about customers blabs medication status visit status etc.
  
• Ability to understand what teams handle what issues and accurately communicate issues/problems/questions to get the correct information to assist patients.
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Follow communication procedures guidelines and policies
  
• Assist patients in understanding payment structures including medication costs subscription fees and any associated expenses.
  
• Collect payments securely and efficiently adhering to established payment processing procedures.
  
• Coordinate and schedule appointments for patients with healthcare providers or program specialists as needed.
  
• Ensure that appointments are scheduled promptly and accommodate patients preferences to the best extent possible.
  
• Proficiency in understanding all programs and extensions used.
  
• Strong organizational skills and attention to detail to ensure accurate and efficient information about a patients journey.
  

Requirements

• Experience as a Customer Support Specialist
  
• Experience answering calls chats and emails.
  
• Multitasking abilities
  
• Fast learner and able to keep up with any updates/changes that happen throughout the week or month.
  
• Excellent communication and problemsolving skills
  
• Familiarity with the weight loss industry is a plus
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work full onsite in our Metro Cebu office
  
• Must be able to work from 8PM8AM
  

Benefits

WHAT WE OFFER: