Customer Success Manager DACH/EMEA/FRANCE (f/m/d)

We are looking for a customer-oriented and ambitious team player with exceptional analytical and IT-Management skills to support our customers in the best way possible. You will take on full responsibility for all of your customer accounts. Your tasks range from Technical Product Support, to Strategic Enterprise Architecture advise and Change Management projects. As a trusted expert your will get the most value out of LeanIX for our customers by actively leveraging your product and consulting expertise. Moreover, you will be responsible for the expansion and relationship management of our partnerships.

Customer Success Manager (f/m/d)
__based in Germany, The Netherlands, France, or Slovenia__

WHAT IS WAITING FOR YOU?

• Close collaboration with Sales, Marketing and Product Development
• Regular care of customer accounts and ensuring continuous communication with customers
• Ensuring a smooth onboarding of new customers
• Development and expansion of customer accounts
• Execution of consulting projects with customers
• First point of contact for all customer aspects
• Translating customer feedback into product requirements
• Working with state-of-the-art Customer Success tool

WHAT ARE WE LOOKING FOR?

• 3+ years of experience in IT domain of an internationally operating company or a consulting company for IT Management projects
• Understanding of IT organizations, development of IT applications and IT operations in companies
• Understanding of role of IT Management/Enterprise Architecture and of the setup of Cloud Services is a plus
• Working experience in direct customer interaction on decision-making level in the IT
• Experience in project management and project methods
• 1+ year working knowledge with Gainsight or Totango
• English is mandatory for each role, for FR French is a must, for DACH German is a must

LeanIX, The Continuous Transformation Platform that efficiently organizes, plans and manages IT landscapes, supporting 650+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX you have the freedom to decide on the work mode that suits both your personal situation and how to best organize work within your team. The Flexible Work Mode means you can work from the office once in a while, on a frequent basis or maybe you prefer to work remotely from your home office most of the time. Next to that we have great benefits for you, CHECK OUT HERE WHAT S IN FOR YOU!

_As an equal opportunity employer LeanIX celebrates diversity and is committed to and promoting an inclusive work environment._ You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.