Customer Success Executive

• Serve as the primary point of contact for assigned clients understanding their needs challenges and objectives.
  
• Collaborate with internal teams including sales product development and support to ensure seamless delivery of products and services to clients.
  
• Proactively identify opportunities for upselling and crossselling additional products or services to existing clients.
  
• Monitor customer health metrics and proactively address any issues or concerns to prevent churn.
  
• Conduct regular checkins with clients to gather feedback assess satisfaction levels and identify areas for improvement.
  
• Develop and deliver engaging presentations workshops and training sessions for clients.
  
• Stay up to date on industry trends best practices and competitors to provide strategic insights and recommendations to clients.
  
• Maintain accurate records of client interactions transactions and feedback in the CRM system.
  
• Act as a customer advocate within the company representing the voice of the customer and driving customercentric initiatives.
  

Requirements

• Bachelors degree in business marketing computer science or a related field.
  
• Proven experience in a customerfacing role preferably in the IT industry.
  
• Strong interpersonal skills and the ability to build rapport and trust with clients.
  
• Excellent communication skills both verbal and written with the ability to articulate complex ideas and concepts.
  
• Ability to work effectively both independently and as part of a team in a fastpaced environment.
  
• Experience with CRM software (e.g. Zoho & Suite CRM) and proficiency in Microsoft Office suite.
  
• Familiarity with IT products services and terminology is a plus.