Customer Service Representative

About us

**About United Health System**

Welcome to United Health System where excellence in healthcare meets a commitment to compassionate and personalized patient care. At United Health System we are dedicated to fostering an environment that values innovation collaboration and the wellbeing of our patients and staff. As a leading healthcare organization our mission is to provide highquality healthcare services across diverse communities.

**Mission:**

Our mission at United Health System is to deliver exceptional and comprehensive healthcare services that prioritize the unique needs of each individual. We strive to contribute to the health and wellbeing of the communities we serve guided by principles of compassion integrity and excellence.

**Core Values:**

1. **PatientCentered Care:** We prioritize the health and satisfaction of our patients tailoring our services to address their individual needs.
2. **Innovation:** We embrace innovation in healthcare staying at the forefront of industry advancements to provide the best possible care to our patients.
3. **Collaboration:** We believe in the power of collaboration fostering strong partnerships with our healthcare teams and the communities we serve.

**Career Opportunities:**

At United Health System we recognize that our success is driven by the dedication and expertise of our staff. We offer exciting career opportunities for passionate and qualified individuals who share our commitment to delivering exceptional patient care.
Join us on our journey to make a positive impact in the healthcare industry. If you are seeking a fulfilling career in an organization that values diversity inclusivity and professional growth explore our current job openings and consider joining United Health System .

* United Health System is an equal opportunity employer promoting diversity inclusion and equal opportunities for all qualified applicants.*

Job Position: Call Processing Representative

Location: San Ysidro CA

Duration: 16 Weeks Contract

Shift: 10:00 AM 06:00 PM

Position Summary:

• Efficiently and actively provides excellent customer service by properly greeting listening assisting closing each call in a pleasant professional and helpful manner.
• Ownership of solutions and accurately identify the needs of each of our patients
• Assist patients with scheduling appointments rescheduling or cancelling appointments and completion of preregistration items as necessary following the patient appointment scheduling guidelines.
• Demonstrates ability to multi task be flexible ensure accuracy and meet changing priorities in a fastpaced high call volume and workload environment.
• Ability to maintain composure when confronted with fastpaced and stressful situations
• Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
• Complete required training on policies and procedures including but not limited to: customer service registration of patients phone etiquette and appointment scheduling.

• High School Diploma or GED equivalent.
• Certifications/Licenses Required:
• Preferred:Relevant medical certification or licensure.
• Experience Required (Minimum level of experience):
• Required:
• 1 year of healthcare experience or
• 1 year in a call center front desk receptionist administrative assistant or a combination equal to 1 year
• Verbal and Written Skills Required to perform the Job:
• Excellent English communication skills.
• Technical Knowledge and Skills Required to Perform the Job:
• Working knowledge of Microsoft Windows OS MSOffice telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
• Equipment Used: PC systems and peripherals multikey telephone devices centralized telephone console and other office equipment as applicable.

Brief Company Intro United Health System is a well known provider for healthcare services within United States. United Health System has always strived to be Customeroriented Compassionate Candid and Compliant. We are committed for your success. You can count on us! We believe in working as a team with persistent stress on excelled deliverance. Our underlined principle is that honest and sincere disposition pays off. In continuous quest to be the best for both our clients and our employees we work with simple strategies that produce best results.