Customer Service Representative

Customer Service Representative

Full Time/Part Time/Remote

Amazing Vacationz islooking for ambitious, energetic, outgoing individuals join our team in the travel industry. A candidate with a background in Customer Service will EXCEL in our customer service position due to the incredible determination, work ethic, and drive they bring to the team. You will be able to educate your clients as to what is the best resort for their budget and location and provide them with amazing itineraries so they can have the best vacation of their lives. Do you want to travel the world on travel agent rates? Then we are looking for you. We work with some of the biggest and most recognized companies in the travel industry, so excellent communication skills and professionalism are a must! The perks are the best part of this position, wait until you hear more about them.

Duties and Responsibilities:

• Identify and assess customers needs to achieve satisfaction. Connect with clients, listening to their ideas. Listening to the clients and building a friendly relationship is key to being successful. Connect with clients via phone, email, chat, and/or social media to assist them with all their travel needs
• Build client relationships. Our goal is to ensure excellent customer service standards to maintain high customer satisfaction. Putting yourself in the client's shoes and advocating for them, when necessary, will help win them as a client for life. By maintaining excellent client records, you will be able to assist repeat clients more easily.
• Booking. You will learn what vendors are the best to use for the location the client wants to go. We book directly with the vendors, and you will learn how to book air, resort, car rentals, Theme Park tickets, sporting events, cruises, show tickets, concerts, and more.
• Education. Develop and maintain a knowledge base of the evolving products and services. The travel industry is always changing, and we offer trainings on new resorts and more so you can be more valuable to your clients.
• Research. The biggest part of what we do is researching the best deals, customs, weather, activities they can add while there, and more. We teach you how to get all the info you need, to book any type of travel, whether it be cruise, resort, groups, or more.

Job Requirements:

• Must have a smartphone, tablet and/or computer/laptop with reliable internet access
• Previous experience in Customer Service a plus, but not required
• Must be at least 18 years of age
• Be ready to be flexible in your daily routine since clients needs are always changing!
• Must be patient, empathetic, passionately communicative, and genuinely excited to help clients
• Possess excellent written and verbal communication, and time management skills
• Self-motivated and able to adapt and comprehend changes in the travel industry
• Needs a positive attitude along with a high level of enthusiasm, and confidence

Benefits:

• The ability to work remote
• Unlimited training and support
• Flexible schedule
  
• Employee Discount
• E&O Insurance with Fraud Protection

We pride ourselves on getting great deals for our clients to amazing destinations and creating clients who are loyal for future services. If you love helping people, then we want to talk to you. Where else can you get highly discounted/almost free travel for yourself?

Amazing Vacationz is an Equal Opportunity Business.

Remote Work :

No