Customer Service Associate

Hello

Greetings for the day !!!

Tridat Technologies is hiring Customer Service Associate for one of the US based organization which is a combination of practical tools education and strategic advisement based @ Mumbai !!!

POSITION: Customer Support Associate

LOCATION: Goregaon Mumbai

ABOUT THE ROLE:

• Organizations admin services team is a revenue generating team.
• We perform activities on customers behalf on organizations proprietary applications. We also work with customers program administrators stakeholders and internal customers closely.
• Our responsibilities include program administrator systems training program administrator assistance and responsibility for delivery of minor system configuration and content changes.

EXPERIENCE: 2 yrs (International blended process)

YOUR RESPONSIBILITIES WILL INCLUDE:

• Provide assistance to internal and external customers on all aspects of organizations proprietary applications (functions include: campaign set up system generated emails system reporting user data management and customization) Please note these all are billable activities.
• Using defined systems and processes keep both internal and external stakeholders updated as to the status of call tickets requests projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked managed and measured. Manage expectations of internal and external customers ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of organizations systems.
• Maintain quality levels for all work related to customers requests.
• Ensure there is an ongoing dialog between organization and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on ORGANIZATIONS proprietary tools as well as providing solutions for an enhanced indepth experiences.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

REQUIREMENTS:

• Bachelors Degree
• 2 years of L1/L2 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US and Europe.
• Familiarity with HTML & CSS.
• Familiarity with Learning Management Systems

SHIFTS: 24*7 rotational shifts

WORKING DAYS: 5 days a week

WORKPLACE POLICY: Work from Office

JOINING: Immediate to 30 days

JOB TYPE: Contract to hire

Thank You & Regards

Shraddha Kamble

HR Recruiter

Customer Service,international voice process,chat process,rotational shifts