Customer Experience Associate

Position: Customer Experience Associate
Location: Remote (MST Timezone)

Work Schedule: Monday to Friday 8:00 AM to 4:00 PM (MST)

About Us:

Our company is a leading provider of highquality trailers committed to delivering exceptional customer service. We are currently seeking a dedicated Customer Experience Associate to join our team remotely. This role involves providing timely and courteous assistance to our valued customers and ensuring that all inquiries are addressed promptly.

Role Overview:

As a Customer Experience Associate you will be responsible for answering and responding to all customer inquiries primarily via phone calls. You will play a crucial role in routing calls to the appropriate departments and ensuring that all customer support matters are addressed within 24 hours. The ideal candidate will be highly organized detailoriented and possess exceptional spoken English skills.

Key Responsibilities:

• Answer and respond to customer inquiries via phone calls and emails in a timely and professional manner.
• Route calls to the correct individual or department within the organization.
• Follow up with customers to ensure that all support matters are resolved within 24 hours.
• Assist customers in filling out support forms and provide guidance as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to address customer concerns and improve overall customer experience.

Requirements:

• Exceptional spoken English skills with the ability to communicate clearly and effectively with customers.
• Familiarity with OpenPhone or similar phone systems (training will be provided).
• Strong organizational and multitasking abilities.
• Excellent customer service skills with a patient and empathetic demeanor.
• Ability to work independently and prioritize tasks effectively.

What We Offer:

• Competitive salary with opportunities for growth and advancement.
• Remote work environment with flexible working hours.
• Supportive team culture and collaborative work environment.

NicetoHaves:

• Previous experience in customer service or client relations roles.
• Experience working in a remote or virtual environment.
• Knowledge of the trailer or automotive industry.

Remote Work :

No